Venue Operations Assistant

UNSW Employees, Location, Alumni; New South Wales; On-site; AUD 76,000 - 92,000; Full time

Benefits offered by this job

Flexible Working Options

December leave during shutdown

Up to 50% course discounts

Flexible 17% Superannuation

Retail and fitness discounts

Job summary

UNSW is seeking an experienced venue and events support professional to deliver outstanding front-of-house operations on campus in Kensington, NSW. You will ensure spaces are presentation-ready for meetings and events while supporting a range of venue services.

As a key member of the Venues and Events team, you will coordinate setups, manage service requests, support casual staff, and respond to client inquiries, occasionally working evenings and weekends to match event schedules.

Qualifications

• High level of customer service.
• Great verbal and written communication skills.
• Strong understanding of administrative processes and digital applications.
• Ability to solve problems following learnt procedures.
• Experience in working effectively individually, and as part of a team in a service-focused operational environment.
• Professional background within hospitality, venues, or events industry desirable.

Responsibilities

• Deliver exceptional front-of-house and onsite event operations to ensure positive client and guest experiences.
• Ensure venues are professionally presented, event-ready, and maintained to high standards.
• Administer operational service requests and liaise with internal facilities stakeholders.
• Co-ordinate venue set ups and provide direction and assistance to casual crew.
• Contribute to venue and event services project activity and continuous improvement.

Skills

Customer service

Administrative skills

Event coordination

Venue operations

Teamwork

Job description

Job Description

University of New South Wales – Sydney NSW

• Remuneration: Starting from $84k + 17% super and leave loading
• Location: Kensington, NSW (On-campus role)

About UNSW

UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter.

Why Your Role Matters

As a key member of the Venue and Event Services team, you will help create exceptional experiences for event attendees by providing essential day-to-day support that ensure events and venues are delivered efficiently.

Supporting the Venues and Events Manager, this role ensures every space is welcoming, professionally presented, and event-ready, while supporting the seamless delivery of a diverse range of meetings and events. Through coordinating venue setups, managing service requests, supporting casual event staff, and responding to client enquiries, you will play an important role in maintaining high service standards and operational continuity across our managed venues.

Due to the nature of this role, occasional out of hours and weekend work is required aligned to event schedules across weekday evenings and weekends.

This role will

• Deliver exceptional front-of-house and onsite event operations to ensure positive client and guest experiences.
• Ensure venues are professionally presented, event-ready, and maintained to high standards.
• Administer operational service requests and liaise with internal facilities stakeholders.
• Co‑ordinate venue set ups and provide direction and assistance to casual crew.
• Contribute to venue and event services project activity and continuous improvement.

Who you are

Holding service-focused experience with strong administrative capability, ideally in the venue or events space to support venue operations and event delivery in a fast‑paced environment. Highly organised and detail‑oriented, you excel at managing competing priorities, building positive stakeholder relationships, and ensuring exceptional service outcomes, alongside:

• High level of customer service.
• Great verbal and written communication skills.
• Strong understanding of administrative processes and digital applications
• Ability to solve problems following learnt procedures.
• Experience in working effectively individually, and as part of a team in a service‑focused operational environment.
• Professional background within hospitality, venues, or events industry desirable.

For further information on the role & responsibilities, please refer to the position description

UNSW Benefits and Culture

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Additional 3 days leave during December shutdown period.
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave‑loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre‑employment screening, which may include reference checks, qualification verification, right‑to‑work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.