Parramatta Campus Manager

Food and Wine; City of Parramatta; On-site; AUD 120,000 - 165,000; Full time

Benefits offered by this job

Flexible Working Options

Up to 50% discount on UNSW courses

Competitive superannuation (17%) & ent

Job summary

UNSW Parramatta Campus is seeking a Campus Manager to lead operations, venue presentation, and service delivery for teaching, staff and events. You will work with Estate Management, security and concierge teams to manage daily facilities and scheduling, with flexibility to cover timetabling and after-hours events.

The role requires qualifications in Operations/Facilities Management, strong customer service, budget control, and experience with venue or event booking systems.

Qualifications

• Experience in operations, property, or facilities management.
• Strong customer service and attention to detail in diverse environments.
• Able to work autonomously in a fast-paced environment.
• Ability to manage budgets and financial processes.

Responsibilities

• Oversee day-to-day operations, venue maintenance, and space presentation in collaboration with Estate Management, Property teams and service providers.
• Support students and teaching staff by maintaining learning environments and guiding on campus services.
• Coordinate end-to-end venue bookings, front-of-house logistics, and event setups with caterers.
• Supervise external contractors and casual staff with appropriate training and staffing levels.
• Manage contractor budgets, purchase orders, invoices, and financial forecasting.
• Administer campus technology and access logistics including basic AV troubleshooting, timetable bookings, and parking/bike storage protocols.
• Maintain WHS compliance with inspections, inductions, and incident reporting via university systems like SALUS.
• Evaluate data and feedback to refine operating manuals and drive service improvements.

Skills

Customer service

Attention to detail

Autonomy

Financial management

MS Office

Venue booking systems

Adaptability

Education

Tertiary qualification in Operations, Property, or Facilities Management

Tools

Microsoft Office

SALUS

Timetable booking systems

Job description

Job Description

The UNSW Parramatta Campus Manager will oversee operational management, venue presentation, and service delivery across the campus, ensuring a seamless experience for teaching, staff, and events. Reporting to the Head of Transactions and Commercial with no direct reports, the role involves close collaboration with onsite security and concierge teams to manage daily facilities and operational needs. As the flagship Western Sydney presence grows, the Manager will be instrumental in building out teaching support, establishing scheduling processes, and adapting timetabling workflows over time.

Flexibility is essential, as the standard 38-hour work week will shift to accommodate changing timetables, weekend work, and after-hours event support as required.

About the Role

The successful applicant will be required to undertake and have experience in the following areas of expertise:

• Oversee day-to-day operations, venue maintenance, and high-quality space presentation across the campus in collaboration with Estate Management, Property teams, and service providers.
• Support students and teaching staff by maintaining optimal learning environments, providing guidance on campus services, and directing users to appropriate support resources.
• Coordinate end-to-end venue bookings, front-of-house logistics, client briefings, and event setups, including managing relationships with local, culturally diverse caterers.
• Supervise external contractors and casual staff, ensuring appropriate staffing levels, adequate training, and alignment with university service expectations.
• Manage allocated contractor budgets, process purchase orders and invoices, track expenditure, and provide accurate financial reforecasting and variance reporting.
• Administer campus technology and access logistics, including basic AV troubleshooting, timetable booking management, and parking or bike storage protocols.
• Maintain strict WHS compliance by conducting regular workplace inspections, coordinating contractor inductions, and managing incident reporting through university systems like SALUS.
• Evaluate utilisation data and user feedback to refine operational manuals, drive continuous service improvements, and contribute to strategic precinct planning., These pre-employment checks may include a combination of some of the following checks:-
• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessements

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

About the Employer

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia's global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.

About the Candidate

• Possess a relevant tertiary qualification in Operations, Property, or Facilities Management, or equivalent industry experience.
• Demonstrate superior customer service skills with a strong attention to detail when supporting diverse stakeholders.
• Work autonomously and adaptively within a fast-paced, high-demand environment with minimal supervision.
• Apply sound financial acumen to manage budgets, track operational spend, and handle financial processes.
• Exhibit strong technical proficiency across Microsoft Office suite and specialized venue, property, or event booking systems.
• Maintain a dedicated commitment to university values, organizational guidelines, and proactive psychosocial and physical WHS practices.

Work Environment

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Additional 3 days leave during December festive period.
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading paymentsand salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Pre-Employment Checks

Aligned with UNSW's focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.