Team Leads, Student Admin Services

UNSW; Canberra; On-site; AUD 101,000 - 136,000; Full time

Benefits offered by this job

Three extra December leave days

Career development opportunities

Up to 50% discount on UNSW courses

Flexible 17% superannuation and salary

Free gym access

Job summary

UNSW Canberra is seeking two experienced Team Leads - Student Administrative Services to guide a team delivering high quality student lifecycle services. You will oversee admissions, enrolment, progression and graduation, driving process improvements across a complex administrative environment.

The roles require strong leadership, client-focused service, and capability to manage competing priorities with a focus on compliance and outcomes.

Qualifications

• Experience leading teams delivering student lifecycle services.
• Strong communication and stakeholder management skills.
• Ability to manage competing priorities and deliver quality outcomes.

Responsibilities

• Lead and manage a team delivering high quality student administrative services.
• Oversee admission, orientation, enrolment, progression and graduation processes.
• Develop and implement student administration procedures and projects with process improvement focus.
• Provide high level advice to students and staff across UNSW Canberra.
• Maintain relationships with internal and external stakeholders including Defence partners.

Skills

Team leadership

Student administration

Communication

Education

Relevant tertiary qualification

Tools

Student information systems

Job description

This Job is based in Australia

Team Leads - Student Admin Services, UNSW Canberra

Employment type: Full-time (35 hours per week)

Duration: 1 x continuing/1 x fixed-term contract to 23 December 2027

Remuneration: Level 7 from $118,483 + leave loading + 17% super

Location: UNSW Canberra, ADFA Campus

Work rights required: Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

About UNSW Canberra

University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.

UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters

UNSW Canberra is seeking two experienced and motivated Team Leads - Student Administrative Services to lead a team responsible for delivering high-quality student lifecycle services. These roles are ideal for someone with strong leadership skills, a passion for service excellence, and the ability to drive innovative process improvements across a complex administrative environment. Our ideal candidate is also comfortable with a significant amount of operational oversight, detailed administration, compliance, processing, quality assurance, and workload management.

Accountabilities

• Lead and manage a team to deliver high-quality, student-focused administrative services.
• Oversee student lifecycle functions including but not limited to admission, orientation, enrolment, assessment and graduation.
• Support the development and implementation of student administration procedures and projects with a innovative business improvement focus.
• Provide high-level advice and support to students and staff across UNSW Canberra.
• Maintain strong relationships with internal and external stakeholders, including Defence partners.
• Ensure compliance with university policies, governance, and health and safety standards.

Who You Are (skills And Experience)

• Relevant tertiary qualification and/or extensive experience in student administration and team leadership.
• Proven ability to lead, motivate, and develop staff in a dynamic and client-focused environment.
• Strong experience across the student lifecycle, including admissions, enrolment, progression, and graduation.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to manage competing priorities and deliver outcomes under pressure.
• Experience using complex student systems and data reporting tools.
• Strong analytical and problem-solving skills, with experience drafting reports, proposals, and business cases.

Benefits And Culture

UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Additional three days leave during December festive period
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.

You can learn more about our Benefits and Culture at Lifestyle & Benefits UNSW

Eligibility

Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

The University reserves the right not to proceed with any appointment.

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

Get In Touch

For role-related queries please contact: Vanessa Dawson - Manager Student Lifecycle

For Recruitment Process-related Queries Please Contact: Holly Whale - Talent Acquisition Partner

Applications cannot be accepted if sent directly to the contact listed.

Find out more about the lifestyle and benefits when working with UNSW

For further information about UNSW Canberra, please visit: UNSW Canberra

For further information on living in Canberra, please visit: Living in Canberra

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.