Venue Officer (Casual)

Hume City Council; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Hume City Council is seeking a Venue Assistant to support high-quality events, education, cultural and learning activities across the municipality. You will set up rooms, test AV equipment, assist trainers and attendees, and ensure excellent customer service at venues.

The role requires basic computer and AV knowledge, a good understanding of OH&S, and the ability to work with a diverse community. Prior hospitality or customer-service experience is desirable.

Qualifications

• Experience with computers and AV equipment.
• Knowledge of manual handling and OHS.
• Ability to communicate with a broad range of people from diverse backgrounds and cultures.

Responsibilities

• Setup rooms as outlined on room setup sheets.
• Reset rooms in required timeframes as specified on room setup sheets.
• Dismantle rooms and put furniture away in storage rooms.
• Setup and regularly test equipment at venues including AV equipment.
• Work as part of the team to provide high quality customer service for trainers, presenters, attendees and other hirers.
• Assist trainers / presenters with their needs and provide information such as fire evacuation procedures.
• Provide high quality customer service for the Hume community.
• Provide high-quality, accurate and timely information services to the community by face to face, telephone or online.
• Assist users to use venues effectively for functions, events, education, cultural, leisure, arts or employment support purposes.
• Assist venue users effectively for private, education, cultural, leisure, arts or employment support purposes as required.

Skills

Computers

AV equipment

Customer service

Teamwork

Communication

Tools

AV hardware

Job description

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The role involves contributing to the delivery of high-quality functions, events, and educational, cultural, and learning activities at various venues across the Hume municipality.

What you’ll be doing:

• Setup rooms as outlined on room setup sheets.
• Reset rooms in required timeframes as specified on room setup sheets.
• Dismantle rooms and put furniture away in storage rooms.
• Setup and regularly test equipment at venues such as internal/external computers and all AV equipment etc.
• Work as part of the team to provide high quality customer service for trainers, presenters, attendees, event organisers and other hirers.
• Assist trainers / presenters with their needs as appropriate and provide them with information as required such as fire evacuation procedures.
• Work as part of the team to provide high quality customer service for the Hume community.
• Provide high quality, accurate and timely information services to the community by face to face, telephone or online.
• Assist users to use venues effectively for functions, events, education, cultural, leisure, arts or employment support purposes.
• Assist venue users effectively for private, education, cultural, leisure, arts or employment support purposes as required.

The skills and experience you’ll bring to the role:

• Demonstrated knowledge and ability in the use of computers and audio-visual equipment.
• Knowledge of manual handling and OHS.
• Ability to gain cooperation / communicate with a broad range of people from diverse background and cultures.
• Ability to develop working relationships with staff and work together in a team environment.
• Experience in customer service and / or hospitality is an advantage.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

For any queries, please contact us at [e-mail].