Venue Manager - Mamma G's Cafe & Deli

Gambaro Hospitality Group; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Mamma G's in Coolangatta, part of Gambaro Group, seeks a hands-on Deli & Café Manager to lead daily operations, deliver exceptional guest experiences, and build a high-performing team across deli, café, and retail.

You will oversee breakfast and lunch service, quality coffee, rostering, stock control, and frontline leadership, ensuring speed, quality, and consistency while growing the venue with Gambaro Group's support.

Qualifications

• Hands-on deli and café leadership experience.
• 2+ years in cafe/retail/deli management.
• Strong customer service and guest experience focus.

Responsibilities

• Run daily operations and lead service on the floor.
• Oversee deli and café operations for speed and consistency.
• Coach staff and manage rostering.
• Maintain high food standards with kitchen team.
• Ensure cleanliness and organisation.
• Manage stock and costs for food and drinks.
• Refine systems with Gambaro Group leadership.
• Recruitment and team culture building.

Skills

Hands-on management

Cafe management

Barista skills

Staff coaching

Roster management

Stock control

POS system

Tools

POS system

Job description

Mamma G's is a vibrant deli and café in Coolangatta, offering a convenient grab-and-go deli experience or take-home meals, alongside a boutique retail experience and a welcoming space for guests to sit and enjoy great food and coffee. We’re looking for a hands-on, experienced Deli & Café Manager to help lead this venue, deliver exceptional guest experiences, and build a high-performing team.

Mamma G's will offer a full breakfast and lunch menu cooked in our kitchen, complemented by quality barista-made coffee for dine-in or takeaway. Guests will enjoy convenient grab-and-go deli items and boutique retail products in a friendly café/deli atmosphere. As part of the award-winning Gambaro Group, you'll be supported by a hospitality team with a strong reputation for excellence and career development.

Mamma G's is a vibrant deli and café in Coolangatta, offering a convenient grab-and-go deli experience or take-home meals, alongside a boutique retail experience and a welcoming space for guests to sit and enjoy great food and coffee. We’re looking for a hands-on, experienced Deli & Café Manager to help lead this venue, deliver exceptional guest experiences, and build a high-performing team.

Mamma G's will offer a full breakfast and lunch menu cooked in our kitchen, complemented by quality barista-made coffee for dine-in or takeaway. Guests will enjoy convenient grab-and-go deli items and boutique retail products in a friendly café/deli atmosphere. As part of the award-winning Gambaro Group, you'll be supported by a hospitality team with a strong reputation for excellence and career development.

About Mamma G's & Gambaro Group

Mamma G's will offer a full breakfast and lunch menu cooked in our kitchen, complemented by quality barista-made coffee for dine-in or takeaway. Guests will enjoy convenient grab-and-go deli items and boutique retail products in a friendly café/deli atmosphere. As part of the award-winning Gambaro Group, you'll be supported by a hospitality team with a strong reputation for excellence and career development.

What You'll Be Responsible For

• Running daily operations and leading service in a hands-on capacity on the floor

• Overseeing deli service and café operations, ensuring speed and consistency

• Supporting the team in making quality barista coffee in a fast-paced environment for dine-in or takeaway

• Coordinating the breakfast and lunch service with the kitchen team to maintain high food standards

• Ensuring consistency, speed, and product quality across every shift

• Managing rostering and ensuring reliable staffing coverage

• Training, coaching, and lifting performance of casual and permanent staff

• Overseeing stock control, ordering, and basic cost management for food, beverages, and deli items

• Maintaining high standards of cleanliness, organisation, and workflow throughout the venue

• Identifying and resolving operational issues in real time

• Working closely with Gambaro Group leadership to refine systems and structure as the venue grows

• Contributing to recruitment and building a reliable, accountable team culture

What Success Looks Like

• Every shift runs smoothly with minimal management involvement

• Staff are consistent, well trained, and accountable

• Service speed and product quality remain high during peak periods and coastal holiday trade

• Rostering is stable and labour costs are controlled

• Stock, prep, and ordering for both deli and kitchen are organised and predictable

• Retail and Deli items are well displayed and presentable

• Revenue growth is driven by strong execution and an excellent guest experience

Who You Are

• Experienced café or hospitality operator at supervisor or manager level

• Minimum 2 years' in cafe, retail or deli management experience

• Confident working full shifts in a hands-on environment, including busy breakfast and lunch periods

• Strong barista skills and experience with quality coffee service for dine-in and takeaway

• Comfortable overseeing both kitchen and front-of-house operations

• Calm, organised, and able to lead under pressure

• Skilled at overseeing and coaching staff, giving clear direction, and holding the team accountable

• Passionate about great customer service and building relationships with regulars and locals

If you're excited to help grow a venue with the award-winning Gambaro Group, we'd love to hear from you.

Please note: Due to volume, only shortlisted applicants will be contacted