Cafe Venue Manager

House of Halsa; Gold Coast City; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Performance-based incentives

Résumé du poste

House of Halsa is seeking an experienced Venue Manager to lead our Mermaid Beach venue on the Gold Coast. You will own the day-to-day operations, drive exceptional customer experiences, and manage labour, stock and systems with a hands-on leadership style.

The role focuses on building a high-performing team, overseeing shifts, maintaining standards, and partnering with ownership and senior management on performance and growth. Availability across weekends is preferred.

Qualifications

• Experience managing a busy café, restaurant or hospitality venue.
• Strong leadership and people-management skills.
• Experience managing rosters, labour and staffing levels.

Responsabilités

• Lead, motivate and develop front-of-house, smoothie and kitchen teams.
• Oversee daily venue operation and ensure each shift runs efficiently.
• Maintain high standards of service, presentation and cleanliness.
• Create and manage staff rosters while maintaining labour costs.
• Recruit, onboard, train and develop team members.
• Monitor stock levels, ordering and supplier relationships.

Connaissances

Team leadership

People management

Staff rostering

Customer service

Description du poste

Venue Manager - House of Halsa

House of Halsa is looking for an experienced, motivated and hands-on Venue Manager to lead our Mermaid Beach venue.

This is a key leadership role responsible for the overall performance of the café - from building a strong team and delivering an exceptional customer experience to managing labour, stock, systems and the smooth day-to-day operation of the venue.

We're looking for someone who takes ownership, leads from the front and has the energy and attention to detail required to maintain a high-performing, fast-paced venue.

The Role

As Venue Manager, you will be responsible for:

• Leading, motivating and developing the front-of-house, smoothie and kitchen teams

• Overseeing the daily operation of the venue and ensuring every shift runs efficiently

• Maintaining exceptional standards of customer service, presentation and cleanliness

• Creating and managing staff rosters while maintaining appropriate labour costs

• Recruiting, onboarding, training and developing team members

• Managing staff performance, expectations and workplace standards

• Monitoring stock levels, ordering and supplier relationships

• Minimising wastage and helping manage food and beverage costs

• Ensuring opening, closing and daily operational procedures are consistently followed

• Maintaining compliance with food safety, workplace health and safety and company procedures

• Resolving customer concerns professionally and proactively

• Identifying opportunities to improve systems, efficiency and the customer experience

• Working closely with ownership and senior management on venue performance and future growth

• Taking genuine ownership of the venue and its results

About You

You'll be a confident hospitality leader who enjoys being on the floor and involved in the operation rather than managing from the sidelines.

You will ideally have:

• Previous experience managing a busy café, restaurant or hospitality venue

• Strong leadership and people-management skills

• Experience managing rosters, labour and staffing levels

• Excellent communication and organisational skills

• High standards for service, cleanliness and presentation

• The ability to remain calm and make decisions in a fast-paced environment

• Strong attention to detail and a solutions-focused mindset

• A genuine passion for hospitality and creating memorable customer experiences

• Availability across weekends and peak trading periods

What We Offer

House of Halsa is a fast-growing Gold Coast hospitality brand with ambitious plans for expansion. This is an opportunity to take ownership of an established, high-volume venue while becoming an important part of the team as the brand continues to grow.

For the right candidate, there is also the opportunity to earn performance-based incentives linked to key venue results, rewarding strong leadership and exceptional business performance.

We're looking for someone who wants more than simply managing a roster and running shifts - we want a leader who wants to build a great team, improve the business and grow with us.