Venue Manager | Establishment

Merivale; Sydney; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Paid parental leave

Discounts at 90+ venues

Career and development opportunities

Job summary

Merivale is seeking an experienced Venue Manager to drive excellence across a high-end, VIP-focused venue. You will lead from the front, set service standards, and ensure flawless operations from end to end to deliver unforgettable guest experiences.

You will also be responsible for developing the team, recruiting and coaching staff, and identifying growth opportunities to enhance profitability and guest satisfaction.

Qualifications

• Experience managing high-end venues with a VIP/luxury focus.
• Strong leadership and team development abilities.
• Proven track record in delivering premium guest experiences.

Responsibilities

• Lead from the front and set service standards across the venue.
• Ensure day-to-day operations and business performance are optimized.
• Upskill and develop team members around premium product knowledge and service standards.
• Oversee recruitment, engagement, training and development.
• Identify growth opportunities and activations to drive revenue.
• Manage costs, budgets and profitability to protect margins.

Skills

Leadership

VIP service

Team development

Operational excellence

Job description

Classic elegance meets a pitch-perfect party atmosphere at the ground floor Iconic Establishment Bar. Flanked by lines of magnificent iron columns and a 42-metre-long marble bar centrepiece, the former George Patterson House retains much of its formal glory.

With a strong corporate clientele both during and after office hours, this well-known bar is a mecca for repeat clients. Building relationships and offering service that goes above and beyond is key to the success of this bar.

The Role

We are looking for an incredibly talented and experienced Venue Manager who will drive performance and continue to strive for excellence. This position will suit an established hospitality professional, experienced in managing high-end venues with an emphasis on VIP, luxury offerings.

Reporting directly to the General Manager of the Establishment precinct, you will be leading from the front and setting standards high, managing each space from end to end, and ensuring a smooth operation of all moving parts across the venue.

As the Venue Manager you are the backbone of our business and It's your job to ensure that you maintain the highest level or service, most importantly every one of our customers receives an experience that'll leave them yearning for more.

Your focus will be on the following:

• Leading from the front, ensuring your team understand what exceptional looks like every day.
• Accountability for day-to-day operations and business performance.
• Up-skilling and developing each team member specifically around premium product knowledge and service standards.
• People practices such as recruitment, employee engagement, training, and development.
• Finding growth opportunities, activation, and delivery.
• Effective financial management around COGS, sales budgets and profits.

Our venue is all about the execution of excellence and creating an unforgettable guest experience.

The Reward

You will be joining a company that wants you to succeed, we offer:

• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.