Venue Manager Courtyard Café

University of Sydney Union; Sydney; Presencial; AUD 85.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily $15 meal allowance and USU-wide

USU Rewards membership

17.5% Annual Leave Loading

20 days Annual Leave + 8 extra days

Descripción de la vacante

The University of Sydney Union (USU) is seeking a Venue Manager for Courtyard Café & Bar in Sydney CBD to lead front-of-house operations, manage a large team and drive day-to-day service. This hands-on role focuses on delivering great experiences while upholding standards across a bustling venue.

You’ll coach staff, manage rostering, labour and stock, and work with kitchen and events teams to optimise the customer journey and drive venue performance.

Formación

• At least 2 years’ venue management experience in a busy café, restaurant or similar hospitality environment.
• Strong people leadership and customer service skills.
• Experience with rostering, labour, stock and inventory management.
• Current RSA and Food Safety Certificate.
• Good understanding of HACCP or food safety requirements.
• Organised, proactive and calm under pressure.

Responsabilidades

• Take ownership of Courtyard Café & Bar operations.
• Lead a large team and coach staff.
• Oversee rostering, labour, stock and costs.
• Collaborate with kitchen and operations teams across coffee, food, bar, catering and events.
• Enhance customer experience and grow the business.

Conocimientos

Venue management

People leadership

Customer service

Rostering & inventory

High-volume service

RSA certificate

HACCP knowledge

Organised & calm

Educación

Tertiary hospitality qualifications

Descripción del empleo

University of Sydney Union – Sydney CBD NSW

WHO WE ARE

We are Australia’s largest and oldest Student Union, right at the heart of life on the University of Sydney campus. As the primary provider of coffee and food on campus, we operate a diverse range of cafés, bars and quick-service venues serving students, staff and visitors every day. We’re here to create vibrant campus experiences, and our venues play a huge part in that. We’re also committed to a sustainable future and embedding sustainability into everything we do — from our cafés and events to our student programs and facilities.

WHO YOU ARE

You’re an experienced hospitality leader who thrives in a busy environment and knows how to create a great experience for both customers and your team. As Venue Manager of Courtyard Café & Bar, you’ll take ownership of one of USU’s key food and beverage venues. This is a hands‑on leadership role where you’ll lead a large team, drive the day‑to‑day operation and help shape the future of the venue.

You’ll be someone who enjoys being visible on the floor, supporting your team through busy service, coaching and developing people, and keeping standards high. At the same time, you’ll be commercially minded - comfortable managing labour, stock, rostering and costs, and always looking for opportunities to improve the customer experience and grow the business.

You’ll work closely with our kitchen and Operations teams across coffee, food, bar, catering and events, while building strong relationships across USU and the wider University community. The role has genuine scope to make an impact on the team culture, the customer experience and the overall success of the venue.

ESSENTIAL SKILLS

• At least 2 years’ venue management experience in a busy café, restaurant or similar hospitality environment
• Strong people leadership and customer service skills
• Confidence managing large teams and day-to-day venue operations
• Experience with rostering, labour, stock and inventory management
• Experience in high-volume café service and an understanding of bar operations
• Current RSA and Food Safety Certificate
• Good understanding of HACCP or food safety requirements
• Organised, proactive and calm under pressure

  THE PERKS

  • Daily $15 meal allowance and USU-wide discounts.
  • Free USU Rewards membership from commencement.
  • 17.5% Annual Leave Loading
  • 20 days Annual Leave + 8 extra days ( Life Leave, Christmas Break and Easter)

  DESIRABLE SKILLS

  • Tertiary qualifications in hospitality, catering or a related field
  • Experience with events and catering
  • Knowledge of WHS and/or the University or student‑union environment

  HOURS OF WORK

  38 hours per week, with some flexibility required depending on business needs, including occasional evenings and weekends.

  START DATE

  ASAP

  PLEASE NOTE

  Once you have commenced your application you cannot save and continue at a later stage.

  ABOUT THE USU

  The USU (University of Sydney Union) is proudly Australia’s oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience.

  Led by a student board elected by our members, the USU delivers festivals, events, student programs and volunteering opportunities, supports more than 200 Clubs and Societies, and operates bars, cafés, food and retail outlets across campus.

  USU is committed to promoting a workplace of equal opportunity. We value diversity and inclusion and encourage applications from people from all walks of life. Help make us better by joining our team. We do not accept unsolicited agency applications. Due to the volume of applications received, shortlisted applicants will be contacted within approximately four weeks of the role’s closing date, or four weeks from the date of application if no closing date is specified.