Venue Manager

Social Sport; Melbourne; On-site; AUD 34,000 - 55,000; Part time

Job summary

Social Sport in Melbourne is seeking a Venue Manager to ensure a great all-round experience for participants at our social sporting events. You will greet participants, foster a fun playing environment, and build rapport with players and spectators to deliver a second-to-none experience each competition night.

The role is casual with approximately 10–20 hours per week, requiring availability to work 2 nights per week and Sundays.

Qualifications

• Customer service/event management experience across any industry.
• Experience in sport is preferred but not required.
• Experience in sport/match officiating is preferred but not required.

Responsibilities

• Greeting & farewelling each & every participant
• Establishing a fun, enjoyable & energetic playing environment
• Building lasting rapport with participants & spectators
• Assisting with venue-based promotional activities
• Fostering strong relationships and overseeing the performance of our Match Officials (umpires & referees)
• Collecting team payments via our dedicated mobile app
• Dealing with participant conflict in a professional manner
• Reporting on competition happenings to Social Sport HQ

Skills

Customer service

Event management

Interpersonal skills

Job description

Social Sport is Melbourne’s largest provider of social sporting competitions with over 12,000 annual participants. Founded in 2005, Social Sport offers Netball, Futsal, Basketball, Volleyball, Footy 7s and Pickleball competitions from a variety of premium locations. Social Sport aims to offer a hassle-free, low-barrier participation option for people of all ages and abilities.

About The Role

Are you a sport-loving extrovert who thrives on connecting with people? This role is for you!

The Venue Manager position is crucial to ensuring each and every Social Sport participant has a great all-round experience. A successful candidate will have endless enthusiasm for sport, enjoy fostering meaningful interactions, building rapport with participants, and have a professional manner and attention to detail.

Our Venue Managers ensure we deliver a second-to-none sporting experience each and every competition night.

Greeting & farewelling each & every participant

Establishing a fun, enjoyable & energetic playing environment

Building lasting rapport with participants & spectators

Assisting with venue-based promotional activities

Fostering strong relationships and overseeing the performance of our Match Officials (umpires & referees)

Collecting team payments via our dedicated mobile app

Dealing with participant conflict in a professional manner

Reporting on competition happenings to Social Sport HQ

Desired Experience

Customer service/event management experience across any industry

Experience in sport is preferred but not required

Experience in sport/match officiating is preferred but not required

Other role notes

The role is casual with approximately 10-20 hours rostered per week

Applicants must be available to work a minimum of 2 nights per week and work Sunday afternoon/evenings

Applications are open to everyone, but we're especially keen to hear from you if you're able to work at (or travel to) one of these venues:

North – Bundoora

If you're near these areas, that's a bonus — but don't let it stop you from applying if you're not!

All in all, our Venue Manager role offers a unique opportunity to be at the heart of Melbourne’s thriving social-sporting scene! From managing competitions to fostering fun and new social connections, this position promises a rewarding mix of excitement and responsibility.