Venue Manager

Ellora St Kilda; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Ellora St Kilda in Melbourne is seeking a hands-on Venue Manager to oversee daily operations, ensure high service standards, and deliver memorable experiences for guests across functions.

Based on-site in Melbourne, VIC, you will manage bookings, coordinate events, supervise staff, monitor budgets, and collaborate with ownership to drive revenue and maintain a safe, welcoming environment.

Qualifications

• Experience in hospitality or venue operations.
• Strong communication and guest service skills.
• Staff supervision and event coordination experience.
• Ability to work evenings, weekends and public holidays.
• Budget awareness and basic financial management.
• Familiar with reservation systems and POS platforms.
• Knowledge of safety regulations for venues.

Responsibilities

• Oversee daily venue operations and guest experience.
• Manage bookings, events, and staff scheduling.
• Monitor budgets and vendor relationships.
• Ensure compliance with safety and hospitality regulations.
• Drive revenue through optimized venue utilization.

Skills

Strong communication

Customer service

Venue management

Event management

Budgeting

Hospitality experience

Evenings & weekends work

Organizational skills

Leadership

Reservation systems

POS platforms

Safety regulations

Job description

Company Description

Ellora is a distinctive venue in St Kilda that specializes in hosting both small and large groups. The space is designed to bring people together, offering a welcoming atmosphere for casual catchups, celebrations, and curated events. Guests can book individual tables or choose from tailored packages that cater to a wide range of needs and preferences. The venue focuses on flexibility, hospitality, and creating memorable experiences for diverse types of gatherings.

Role Description

The Venue Manager is responsible for overseeing the daily operations of the venue, ensuring high standards of service, presentation, and guest satisfaction. This full-time, on-site role is based in Melbourne, VIC, and includes managing bookings, coordinating events, supervising staff, and maintaining a safe and welcoming environment. The Venue Manager will handle scheduling, inventory, and vendor relationships, as well as monitor budgets and financial performance. The role also involves resolving customer issues, optimizing venue utilization, and collaborating with ownership to implement initiatives that enhance the guest experience and drive revenue.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with guests, staff, and suppliers.
• Proven Customer Service experience, with the ability to manage guest expectations and deliver consistently positive experiences.
• Hands-on Venue Management capabilities, including staff supervision, operational oversight, and maintenance coordination.
• Event Management skills to plan, execute, and coordinate small and large group functions, from inquiries through post-event follow-up.
• Budgeting and basic financial management skills to track costs, manage budgets, and support profitable operations.
• Previous experience in hospitality, events, or a similar venue-based role is highly beneficial.
• Ability to work evenings, weekends, and public holidays as required by venue trading hours.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Leadership skills with a collaborative approach to coaching and supporting team members.
• Working knowledge of reservation systems, point-of-sale platforms, and safety regulations relevant to venue operations.