Venue Leader

Yo-Chi - Embrace the Chi Pty Ltd; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free Yo-Chi on shift

Access to Happiness Hub

Job summary

Yo-Chi - Embrace the Chi Pty Ltd is seeking a Venue Leader for our Surfers venue on the Gold Coast. You will be the heartbeat of the venue, guiding daily operations and keeping customers smiling while energising and supporting your team.

You’ll lead by example, maintain high standards of cleanliness, safety, and efficiency, oversee stock, and drive key metrics like labour and COGs, with ultimate ownership of the venue's P&L.

Qualifications

• Leadership experience in hospitality or retail.
• People-focused and team-oriented leadership.
• Organised, proactive problem-solver.

Responsibilities

• Lead by example and deliver unforgettable customer experiences.
• Keep the energy up and ensure the venue is running like clockwork.
• Maintain high standards of cleanliness, safety, and operational efficiency.
• Oversee inventory and stock management.
• Train, develop, and support a motivated, high-performing team.
• Manage key metrics including labour, COGs, and venue performance.
• Take ownership of venue P&L.

Skills

Hospitality leadership

Retail experience

Job description

Join the Yo-Chi Leadership Team!
We're on the lookout for a passionate, driven Venue Leader to help us bring the good vibes, every day to our Surfers venue!
As a leader at Yo-Chi, you’ll be the heartbeat of the venue, making sure everything runs smoothly, customers leave smiling, and our team stays energised and motivated. Whether you're leading the charge or supporting your Area Leader, your role is all about creating a positive, high-performing environment.

What You’ll Be Doing

• Lead by example and deliver unforgettable customer experiences.
• Keep the energy up and ensure the venue is running like clockwork.
• Maintain high standards of cleanliness, safety, and operational efficiency.
• Oversee inventory and stock management.
• Train, develop, and support a motivated, high-performing team.
• Manage key metrics including labour, COGs, and venue performance.
• Take ownership of venue P&L.

Who We’re Looking For

• Experienced leaders from hospitality or retail (bonus points for QSR experience!).
• People-focused and team-oriented leader who loves building great teams and creating a welcoming vibe.
• A problem-solver with a proactive, positive mindset.
• Organised, adaptable, and always looking to improve.

Why Join Yo-Chi?

• Career Growth: We're expanding fast, and there’s room to grow with us.
• Flexibility: Day and night shifts available to suit your lifestyle.
• Good Vibes: Work with a fun, diverse crew that supports and uplifts each other.
• Perks: Free Yo-Chi on shift and access to our exclusive Happiness Hub.
• Culture: Be part of a brand that’s all about community, positivity, and connection.

Applicants must have valid Australian working rights to be considered.

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.