Assistant Venue Manager

Yo-Chi Frozen Yogurt; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free Yo-Chi

Shift discounts

Team rewards

Volunteer days

Bonuses

Job summary

Yo-Chi Frozen Yogurt in Melbourne is seeking a hands-on Venue Leader to drive our guest experience and daily operations. You will support the Venue Manager, coach a dynamic team, and champion a positive, energetic culture in a fast-paced environment.

The role focuses on delivering exceptional guest service, maintaining food safety and presentation standards, and driving operational excellence across labour and COGs. Join a fast-growing brand with energetic teams and a vibrant venue.

Qualifications

• Proven leadership experience in hospitality or retail (QSR experience highly regarded).
• A genuine love for guest experience.
• Strong operational and commercial acumen.
• Confidence working in fast paced environments.
• Resilience, adaptability, and a hands on approach.
• Motivation to grow your career with an expanding brand.
• Thrive in a high energy environment.

Responsibilities

• Lead from the front and deliver Yo-Chi's signature guest experience.
• Support the Venue Manager with daily operations and venue performance.
• Train, coach and motivate a high performing, engaged team.
• Champion a positive, inclusive and values led culture.
• Manage KPIs including Labour and COGs.
• Ensure food safety, cleanliness, and presentation standards are always met.
• Drive operational excellence and set the standard for the venue
• Inspire a high energy environment for both the team and our guests.

Skills

Team leadership

Hospitality operations

Customer service

Staff coaching

Commercial acumen

Job description

Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. We're a proud family owned, Australian business who have been growing year on year with even bigger goals ahead! With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring. That’s how we Share the Chi!

What You’ll Be Doing

• Lead from the front and deliver Yo-Chi's signature guest experience.
• Support the Venue Manager with daily operations and venue performance.
• Train, coach and motivate a high performing, engaged team.
• Champion a positive, inclusive and values led culture.
• Manage KPIs including Labour and COGs.
• Ensure food safety, cleanliness, and presentation standards are always met.
• Drive operational excellence and set the standard for the venue
• Inspire a high energy environment for both the team and our guests.

Who we’re looking for:

• Proven leadership experience in hospitality or retail (QSR experience highly regarded).
• A passion for building team culture and developing people.
• Strong operational and commercial acumen.
• Confidence working in fast paced environments.
• Resilience, adaptability, and a hands on approach.
• A genuine love for guest experience.
• Motivation to grow your career with an expanding brand.
• Thrive in a high energy environment.

Why Yo-Chi? What’s in it for you:

• Booming brand energy - Join one of Australia’s fastest growing brands in a high foot traffic, vibrant venue.
• Competitive salary, perks + rewards - Enjoy free Yo-Chi every shift, generous discounts off shift, team rewards, and opportunities to win BIG!
• Give back together - enjoy 2 paid volunteer days each year to make a difference with your peers.
• Balance + flexibility - Rotating rosters across day and night shifts, plus one full weekend off every month!
• Incredible culture - Fun is part of the job at Yo-Chi! Expect team events, great people, and a supportive leadership team that genuinely invests in you.
• Career acceleration - We’re growing our leaders as fast as we’re growing our venues. Are you ready?