Venue General Manager

Yo-Chi Frozen Yogurt; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible day and evening shifts

Complimentary Yo-Chi on shift

Access to Happiness Hub

Job summary

Yo-Chi Frozen Yogurt in Bulimba is seeking a Venue General Manager to lead daily operations, guest experiences, and team culture. You’ll own the P&L, drive profitability, and ensure brand standards with a hands-on leadership style.

The role combines strategic oversight with hands-on people management, inventory control, and performance metrics. If you’re a calm, decisive leader who thrives in fast-paced hospitality, join our growing team.

Qualifications

• Proven leadership in hospitality or retail.
• People-first leader with team-building skills.
• Calm, solutions-focused decision-maker in fast-paced environments.
• Organised and committed to operational excellence.

Responsibilities

• Lead by example to deliver guest-first experiences.
• Ensure smooth day-to-day operations and high execution standards.
• Maintain cleanliness, safety, and compliance standards.
• Oversee inventory, ordering, and stock control.
• Recruit, train, develop, and retain a high-performing team.
• Manage labour, COGs, and overall venue performance.
• Own the venue P&L and drive profitability.
• Identify opportunities for continuous improvement across operations.

Skills

Leadership

People-first leadership

Calm decision-making

Highly organized

Job description

Join the Yo-Chi Leadership Team!

We're on the lookout for a passionate, driven Venue General Manager to help us bring the good vibes, every day to our Bulimba venue.

As the Venue General Manager, you’ll be the driving force behind the success of the venue, ensuring operational excellence, exceptional guest experiences, and a strong, engaged team culture. You’ll lead from the front while working closely with your Area Leader to deliver consistent performance and uphold brand standards.

What You’ll Be Doing

• Lead by example to deliver outstanding, guest-first experiences.
• Ensure smooth day-to-day operations and a consistently high standard of execution.
• Maintain exceptional standards across cleanliness, safety, and compliance.
• Oversee inventory, ordering, and stock control.
• Recruit, train, develop, and retain a high-performing team.
• Manage key commercial metrics including labour, COGs, and overall venue performance.
• Take full ownership of the venue P&L and drive sustainable profitability.
• Identify opportunities for continuous improvement across operations and team capability.

Who We’re Looking For

• Proven leadership experience in hospitality or retail (QSR experience highly regarded).
• A professional, people-first leader who builds strong teams and leads with confidence.
• A calm, solutions-focused decision-maker who thrives in a fast-paced environment.
• Highly organised, adaptable, and committed to operational and personal excellence.

Why Join Yo-Chi

• Career Growth: Join a rapidly expanding brand with genuine development opportunities.
• Flexibility: A mix of day and evening shifts.
• Supportive Culture: Work alongside passionate, values-driven leaders and teams.
• Perks: Complimentary Yo-Chi on shift and access to our Happiness Hub.
• Purpose & Culture: Be part of a brand built on community, connection, and positivity.

Visit our website, check us out on Instagram @iloveyochi, or pop into a venue to see the magic for yourself.

Full Australian working rights required.

Only shortlisted candidates will be contacted.