Venue Duty Manager — Lead Teams & Guest Experience

Feros Hotel Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous staff discounts

Ongoing training

Career progression

Vibrant culture with social events

Job summary

Feros Group is hiring Duty Managers across its venues in Sydney. You’ll be the Licensee’s right hand, leading shifts, ensuring a safe, welcoming and well-run venue while getting to know every part of the operation.

We’re seeking hospitality professionals with proven leadership, strong customer service, and the ability to roster and train teams. Roles are available full-time, part-time and casual across The Prince, Highfield Caringbah and more.

Qualifications

• Experience as a Duty Manager or Supervisor in a fast-paced venue.
• Strong product knowledge across food, beverage (incl. cellar), TAB and gaming.
• Current RSA, RCG, ARCG and First Aid certificates (essential).
• Proven team leadership, plus excellent communication and organisation skills.

Responsibilities

• Deliver and champion exceptional customer service.
• Set the tone on the floor, keeping the venue friendly, well-presented and safe.
• Lead and supervise all venue staff, ensuring standards, policies and procedures are followed.
• Allocate duties and coordinate the front of house team, including training.
• Handle cash and takings in line with Feros Group policy.
• Manage rostering and wages as needed.
• Oversee security teams and our compliance obligations.
• Jump in across all areas of the venue whenever needed.

Skills

Duty Manager experience

People leadership

Food & beverage knowledge

RSA, RCG, ARCG, First Aid

Communication

Organisation

Roster management

Job description

Feros Group is hiring Duty Managers across its venues in Sydney. You’ll be the Licensee’s right hand, leading shifts, ensuring a safe, welcoming and well-run venue while getting to know every part of the operation.

We’re seeking hospitality professionals with proven leadership, strong customer service, and the ability to roster and train teams. Roles are available full-time, part-time and casual across The Prince, Highfield Caringbah and more.