Vendor Partnerships Lead, Installer Network

SpaceX; Redmond; On-site; AUD 119,000 - 195,000; Full time

Benefits offered by this job

Stock options

401(k) plan

Paid vacation & holidays

Shuttle service

Job summary

SpaceX is seeking a Process Specialist, Vendor Management (Starlink) to own the authorized installer network for the region, managing partnerships, SLAs, budgets, and weekly metrics. You will collaborate across sales, engineering, regulatory, planning, and finance to ensure timely installations and high customer satisfaction.

The role emphasizes relationship-building, cross-functional leadership, and a track record of driving results with vendors in tech or telecom contexts.

Qualifications

• Bachelor’s degree in engineering, business, or a related discipline.
• 2+ years in vendor management, procurement, or channel partnerships.
• 2+ years managing vendor relationships after onboarding.

Responsibilities

• Own the health of the authorized installer network in your region, acting as the primary relationship owner for strategic installation partners
• Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require
• Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience) and drive corrective action when performance slips
• Own the quarterly budget for your region, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals
• Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership
• Monitor partner service quality and ensure compliance with company standards and customer expectations
• Ensure partner readiness for nationwide (and regional) coverage; communicate readiness levels, requirements, schedules, and risks with clear ownership
• Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction
• Provide training and resources so partners can install product effectively and consistently
• Collaborate with cross-functional teams (sales, engineering, regulatory, business, planning, customer experience, and finance)

Skills

Vendor management

Procurement / sourcing

Channel partnerships

Contract management

Omnichannel sales

Negotiation

Relationship building

Education

Bachelor’s degree in engineering, business, or a related discipline

Tools

Microsoft Excel

SQL

Power BI

Job description

SpaceX is seeking a Process Specialist, Vendor Management (Starlink) to own the authorized installer network for the region, managing partnerships, SLAs, budgets, and weekly metrics. You will collaborate across sales, engineering, regulatory, planning, and finance to ensure timely installations and high customer satisfaction.

The role emphasizes relationship-building, cross-functional leadership, and a track record of driving results with vendors in tech or telecom contexts.