Operations Development Engineer (Starlink)

SpaceX; Redmond; On-site; AUD 150,000 - 251,000; Full time

Benefits offered by this job

Long-term incentives such as stock

Stock Purchase Plan

Comprehensive medical/vision/dental

401(k) retirement plan

Disability insurance

Life insurance

Paid parental leave

3 weeks paid vacation

Job summary

SpaceX is seeking an Operations Development Engineer for Starlink to engineer the operational systems and processes that scale the network to millions of users worldwide. You will build tools, automation, and workflows to maintain health, reliability and rapid incident response.

Collaborating with software, network, and field teams, you will implement AI tooling, develop end-to-end systems, and own projects from design through deployment, while participating in on-call rotations.

Qualifications

• Bachelor's degree in CS/CE/EE or ME is required.
• Experience with Python and SQL and automation tooling.
• Experience in NOC/SRE or network operations environments.

Responsibilities

• Develop, implement and scale Starlink Network Operations processes, automation, and tools that provide global internet access.
• Design operational workflows from first principles and implement procedures, automation, and tooling.
• Collaborate with development teams to assess impact of changes on operations health and efficiency.
• Interact with stakeholders to identify outcomes and deliver improvements to Network Operations processes.
• Develop monitoring, detection and response processes for quick resolution of events.
• Define projects, milestones and roadmaps with flexible prioritization.
• Own deliverables and make risk-conscious decisions under pressure.
• Design end-to-end operational systems: alerting, detection, triage paths, handoffs and interfaces.
• Build and maintain internal tooling (Python, APIs, orchestration) for live operations.
• Apply AI tooling to production workflows and measure impact on toil and MTTR.

Skills

Python

SQL

Automation

Operations

System design

SDN/NFV

Open-source tools

Education

Bachelor's degree in CS/CE/EE or ME

Tools

Prometheus

Grafana

PostgreSQL

Workflow orchestration

Linux

Git

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

OPERATIONS DEVELOPMENT ENGINEER (STARLINK)

As an Operations Development Engineer, you will be responsible for engineering the operational systems and processes used to support the Starlink network as it scales to millions of users around the globe. Join the team operating the network that is revolutionizing global connectivity and internet access. A successful Operations Development Engineer will create the tools, technology and processes to maintain, operate and evolve the most advanced network in the solar system. You will utilize operational data to identify and prioritize various improvements that improve our operational efficiency and maintain the overall health of operations. You will work with subsystem responsible engineers, software engineers, and network engineers to develop alerts, mitigations, and terrestrial assets and drive improvements to core Starlink systems. Through continuous improvement, you will drive process and automation upgrades to the point of minimal manual intervention. You will be responsible for the complete lifecycle of the projects you own, including development, testing, deployment and support.

Responsibilities

• Develop, implement and scale Starlink Network Operations processes, automation, and tools that provide global internet access
• Design operational workflows from first principles and implement the resulting procedure, automation, and tooling
• Work with development engineering teams to drive design for operations: assess how proposed workflow and system changes affect operations health and efficiency, catch scaling issues early in the development lifecycle, and incorporate debugging tools and strategies so handover to operations is effective
• Interact with key stakeholders to identify their desired outcomes, take their inputs and deliver improvements to Network Operations owned processes
• Work with the diverse teams across the Starlink program to develop monitoring, detection and response processes that drive quick resolution to emergent network events
• Define and develop projects, milestones, and maintain roadmaps, practicing flexible prioritization and scope management to deliver on program directives
• Take extreme ownership of deliverables and make risk-conscious decisions under pressure
• Design operational systems end-to-end: alerting, detection, triage paths, handoffs, automation, and the interfaces between tools and operators
• Build and maintain scoped software and internal tooling (Python, scripting, APIs, workflow orchestration) whose customer is the live operation
• Implement AI in production operations workflows (investigation assistants, procedure retrieval, alert/ticket triage, vendor and API copilots); measure the result on toil, error rate, and time-to-restore
• Write operational specifications and success criteria for new products and services; partner with software engineering when required

Basic Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or Mechanical Engineering.
• Experience in Python and SQL
• Experience building automation or operational tooling in a NOC, SOC, SRE, sysadmin, or network engineering environment

Preferred Skills And Experience

• 2+ years of experience developing software, automation, processes, or projects in a rapidly changing, highly demanding environment, with the ability to run these projects independently
• Experience designing or implementing operational systems that other operators use (procedures, automation, alerting, or internal tooling)
• Strong system design and first-principles problem solving, with a focus on operations at scale
• Familiarity with operational open-source technologies such as Prometheus, Grafana, PostgreSQL, and workflow orchestration
• Ability to work cross-functionally with operations, engineering and supply chain teams
• Experience creating detailed documentation and procedures from scratch
• Experience in optimizing and automating operational processes and workflows
• Familiarity with technology and operational concepts of internet service providers, mobile network operators, or content delivery networks
• Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments
• Experience implementing AI tooling into production workflows (agents, LLM-assisted triage, retrieval over procedures/runbooks, copilots on existing ops tools)
• Experience with Linux, Git, and operational infrastructure (services, APIs, scheduling, observability)

Additional Requirements

• Must be able to participate in on-call rotation to support critical operations as needed

Compensation And Benefits

Pay Range:

Level 1: $105,000.00 - $145,000.00

Level 2: $120,000.00 - $175,000.00

• long-term incentives, in the form of company stock or long-term cash awards
• potential discretionary bonuses
• the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• access to comprehensive medical, vision, and dental coverage
• access to a 401(k) retirement plan
• short and long-term disability insurance
• life insurance
• paid parental leave
• various other discounts and perks
• 3 weeks of paid vacation

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
• 1157, or (iv) Asylee under 8 U.S.C.
• 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].