Vehicle Safety Officer

Department of Transport and Planning; Melbourne; On-site; AUD 85,000 - 105,000; Full time

Job summary

Department of Transport and Planning seeks a Vehicle Safety Officer to provide technical advice on vehicle standards, safety and registration requirements in Melbourne. You will assist customers, partners and stakeholders, investigate potential non-compliance and support the administration of vehicle safety schemes.

You will monitor automotive trends to inform policy, contribute to training materials and build strong stakeholder relationships to resolve issues and improve service delivery in a

Qualifications

• Appropriate technical or trade certificate/qualification and/or experience relevant to the requirements of the role (mandatory).
• Customer service experience in a fast-paced professional environment (desirable).
• A personable customer-facing manner and strong written and verbal skills (desirable).

Responsibilities

• Provides technical advice and support on vehicle standards, safety and registration requirements.
• Assists customers, partners and stakeholders, investigates potential non-compliance, assesses scheme eligibility and supports the administration of vehicle safety and certification schemes.
• Monitors emerging automotive trends and technologies to inform vehicle safety policy and contributes to training and instructional materials.
• Builds strong stakeholder relationships to resolve issues, identify improvements and support the effective delivery of vehicle safety products and services.

Skills

Stakeholder management

Communication

Critical thinking

Problem solving

Continuous improvement

Education

Technical or trade certificate

Job description

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

Job Details

Title: Vehicle Safety Officer

Requisition ID: 12364

Work Type: Ongoing Full Time

Fixed Term Period: Not Applicable

Location: Melbourne - East

Date Posted: 2 Oct 2026

About The Role

The Vehicle Safety Officer provides technical advice and support on vehicle standards, safety and registration requirements. The role assists customers, partners and stakeholders, investigates potential non-compliance, assesses scheme eligibility and supports the administration of vehicle safety and certification schemes.

The position also monitors emerging automotive trends and technologies to inform vehicle safety policy and contributes to training and instructional materials. Building strong stakeholder relationships is important to resolve issues, identify improvements and support the effective delivery of vehicle safety products and services.

What we’re looking for (Selection Criteria)

• Works collaboratively, building supportive relationships and sharing information to achieve effective outcomes.
• Builds strong stakeholder relationships, understanding needs, resolving issues constructively and adding value through responsive service.
• Thinks critically and solves problems, using guidelines, evidence and sound judgement to make informed decisions.
• Drives continuous improvement, contributing ideas, maintaining quality and delivering effective work, even under time pressure.
• Influences and persuades effectively, adapting your communication style to different audiences and connecting ideas to their needs and priorities.

Qualifications And Experience

You’ll bring:

• Appropriate technical or trade certificate/qualification and/or experience relevant to the requirements of the role (mandatory).
• Customer service experience in a fast-paced professional environment (desirable).
• A personable customer-facing manner and strong written and verbal skills (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Contact

For further information about the role, please contact Robert Andonovski, Operations Manager Vehicle Safety at [e-mail].