Vehicle Rentals & Customer Service Associate

Hertz Australia; Rockhampton Regional; On-site; AUD 45,000 - 65,000; Full time

Job summary

Hertz Australia is seeking a Customer Vehicle Representative in Rockhampton to deliver world-class service at the counter, greeting customers and processing rental and return transactions efficiently. You will ensure vehicles are clean and ready for pickup and manage the presentation of each vehicle.

The role includes upselling insurance, GPS, and Wi-Fi, verifying vehicle features on return, fueling as needed, and assisting customers with directions and luggage.

Qualifications

• Experience in customer-facing roles.
• Ability to upsell optional products and services.
• Strong communication and problem solving under pressure.

Responsibilities

• Manage rental and return processes, including renter screening and contracts; upsell ancillary products.
• Enforce company policies to protect assets and ensure WHS compliance.
• Relay customer feedback to supervisors to drive service improvements and pricing.
• Prepare vehicles for pickup; ensure interior/exterior are clean and features work.
• Move vehicles between locations as needed for operations.
• Fuel vehicles and check fluid levels before customer pickup/after return.
• Assist customers with directions and luggage; respond to inquiries as required.
• Perform additional duties as assigned by supervisors.

Skills

Customer service

Communication

Job description

Hertz Australia is seeking a Customer Vehicle Representative in Rockhampton to deliver world-class service at the counter, greeting customers and processing rental and return transactions efficiently. You will ensure vehicles are clean and ready for pickup and manage the presentation of each vehicle.

The role includes upselling insurance, GPS, and Wi-Fi, verifying vehicle features on return, fueling as needed, and assisting customers with directions and luggage.