UX Manager

Multigate Medical Products Pty Ltd; Sydney; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Free onsite parking

Gym membership

Close to public transport

Job summary

Multigate Medical Products Pty Ltd in Sydney seeks a UX Manager to lead the web-based B2B customer portal, shaping core products and service experiences. You will work across teams to align customer needs with business strategy, data, and technology, overseeing projects and documenting outcomes.

The role requires hands-on UX design from IA to prototypes, plus collaboration with developers, data engineers and senior stakeholders.

Qualifications

• Demonstratable experience in a similar digital product design leadership role.
• Ability to balance customer needs with business requirements to deliver value.
• Experience working with senior stakeholders to influence decision-making.
• Hands-on UX design skills across IA to wireframes, prototypes, specs and testing.

Responsibilities

• Lead the vision for a web-based B2B customer portal and define core products.
• Connect customer needs, business strategy, services, technology and data to inform digital experiences.
• Lead and manage projects, ensuring documentation and stakeholder alignment.
• Collaborate with developers, data engineers and other tech pros to translate needs into viable experiences.
• Shape experiences within technology architecture and security constraints while maintaining usability.
• Apply a service-design lens to the end-to-end customer experience, including people, processes and systems.
• Translate insights into clear design opportunities and project requirements.
• Facilitate workshops and collaborative sessions with diverse stakeholders.

Skills

UX leadership

Stakeholder management

Information architecture

Prototyping

Tools

Figma

Dovetail

DevOps

Job description

Multigate Medical Products is one of Australia and New Zealand's leading manufacturers and suppliers of procedure packs and medical consumables for the public and private hospital markets. We are a proud family-owned business founded in 1986 that has grown significantly from humble beginnings.

We are currently seeking a UX Manager to join our team based in our new state of the art location in Yennora for a 12 month contract as a parental leave cover. This role sits at the intersection of product strategy, service experiences and digital products to break the barriers between physical, digital and service to design meaningful experiences for our customers.

About the Role

Lead an established vision for a web-based B2B customer portal, helping to define and build core products within this framework.

Work across the organisation to connect customer needs, business strategy, services, technology and data to inform and design digital experiences

Lead and manage projects whilst keeping stakeholders informed and ensuring documentation is covered

Work closely with developers, data engineers and other technical professional to translate customer and business needs into viable experiences.

Help shape experiences within the context of a technology architecture and security system, balancing usability, privacy, security, technical constraints, and customer expectations.

Bring a service-design lens to understand the end-to-end customer experience, including the people, processes, systems, data, and technology behind it.

Translate customer insights, business goals, and organisational constraints into clear design opportunities and project requirements.

Get hands-on with UX design from information architecture and interaction design, through to wireframes, prototypes, specs and acceptance testing.

Maintain interface design guidelines, enforcing compliance to an existing system.

Facilitate workshops and collaborative sessions that bring diverse stakeholders together around a shared understanding of the problem.

Qualifications and Experience

Demonstratable experience in a similar digital product design leadership role

Passion for managing complexity between customer needs and business requirements to achieve a value added customer experience

Ability to understand and work within a technical constraint whilst maintaining a positive customer experience

Previous experience in project work within a complex digital ecosystem and data architecture.

Strong UX craft and understanding of what makes digital experiences useful, intuitive and value added including familiarity with Figma, Dovetail, and Dev Ops.

Experience working with senior stakeholders to influence decision making

Genuine hands on approach to work in order to reach company goals

The patience to spend time building deep understanding and empathy for B2B customers in healthcare

The ability to transform complex research and fragmented information into clear insights, actionable opportunities and strategic direction.

The opportunity to work in a strong collaborative and supportive team with a broad skillset and committed to customer experience

• Free onsite parking and gym membership
• Close to public transport including Yennora train station

All candidates must submit a copy of their resume and portfolio in one document as part of their application.