UX Manager: B2B Portal & Service Design Lead

Multigate Medical Products Pty Ltd

Sydney

On-site

AUD 110,000 - 170,000

Full time

11 days ago

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Benefits offered by this job

Free onsite parking

Gym membership

Close to public transport

Job summary

Multigate Medical Products Pty Ltd in Sydney seeks a UX Manager to lead the web-based B2B customer portal, shaping core products and service experiences. You will work across teams to align customer needs with business strategy, data, and technology, overseeing projects and documenting outcomes.

The role requires hands-on UX design from IA to prototypes, plus collaboration with developers, data engineers and senior stakeholders.

Qualifications

Demonstratable experience in a similar digital product design leadership role.
Ability to balance customer needs with business requirements to deliver value.
Experience working with senior stakeholders to influence decision-making.
Hands-on UX design skills across IA to wireframes, prototypes, specs and testing.

Responsibilities

Lead the vision for a web-based B2B customer portal and define core products.
Connect customer needs, business strategy, services, technology and data to inform digital experiences.
Lead and manage projects, ensuring documentation and stakeholder alignment.
Collaborate with developers, data engineers and other tech pros to translate needs into viable experiences.
Shape experiences within technology architecture and security constraints while maintaining usability.
Apply a service-design lens to the end-to-end customer experience, including people, processes and systems.
Translate insights into clear design opportunities and project requirements.
Facilitate workshops and collaborative sessions with diverse stakeholders.