Urgent Care SPOA Call Advisor (Part-Time)

Dorset HealthCare University NHS Foundation Trust; St Leonards; On-site; AUD 150,000 - 226,000; Part time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a SPOA Call Advisor to be the first point of contact for urgent care information and requests. You will handle calls from a range of health and social care settings and record information accurately using established templates and systems.

The role operates 07:00–23:00, 365 days a year, with shifts including evenings, weekends and public holidays. A DBS check is required; visa sponsorship is not available.

Qualifications

• Calm, professional communication is essential.
• Experience in customer service is preferred.

Responsibilities

• Take calls from healthcare professionals and service users in urgent care.
• Record information accurately using templates and SystmOne.
• Assess needs and refer to appropriate services or clinical advisors.
• Ensure timely assessment and secure data handling of all cases.

Skills

Calm communication

Customer service

Job description

Dorset HealthCare University NHS Foundation Trust is seeking a SPOA Call Advisor to be the first point of contact for urgent care information and requests. You will handle calls from a range of health and social care settings and record information accurately using established templates and systems.

The role operates 07:00–23:00, 365 days a year, with shifts including evenings, weekends and public holidays. A DBS check is required; visa sponsorship is not available.