Support Secretary

NHS Jobs; Liverpool; On-site; AUD 65,000 - 80,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an administrative professional to provide comprehensive support to consultants and specialty teams. You will manage 18-week pathways, process referrals, input data into PAS, and handle patient communications.

The role requires accuracy in demographics and timely handling of clinical correspondence. You will type dictations and discharge summaries, assist with audits, and work as part of a team to maintain smooth office operations and

Responsibilities

• Provide comprehensive support to consultants and specialty teams including nurse practitioners/clinicians
• Operate an effective bring forward system and filing system
• Manage 18 week pathways including tertiary referrals to external trusts and record on PAS
• Track referrals to ensure patient reviews occur promptly
• Verify follow-up appointments with RTT pathway
• Type dictation from audio transcription of clinical correspondence and documentation
• Type discharge summaries as appropriate
• Maintain tracking of inpatient referrals for timely reviews
• Check clinical letters to confirm follow-up arrangements/investigations and rectify if needed
• Handle enquiries by telephone or face-to-face from patients, consultants, junior doctors and colleagues
• Ensure all patient care correspondence is acted upon promptly
• Accurately check patient demographics using PAS and assist with audit/research data collection
• Obtain information as requested by line manager
• Work as part of a team and promote efficient flows when covering leave
• Attend training and education sessions as requested
• Perform general office duties including mail, e-mail, fax and photocopying
• Participate in housekeeping of the office environment
• Implement policies and procedures for own area
• Record and input data onto databases and systems
• Perform any other duties required by line manager

Job description

To provide a comprehensive support service to consultants and speciality teams including nurse practitioners/clinicians. Operate an effective bring forward system and filing system. To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway. Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person. Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner. Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of case-notes. Assist with audit/research data collection as required. Obtain information as requested by line manager Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Attend appropriate training and education sessions at the request of manager. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment. Implement policies and procedures for own area. Record and input data onto databases and systems as appropriate Any other duties required by line manager

Liverpool University Hospitals NHS Foundation Trust