Urgent Care Front Desk Specialist | Patient Care & Admin

For Health Group; Gladstone Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Uniform provided

Employee Assistance Program (EAP)

Flare benefits platform

Salary packaging incl. novated leases

Fitness Passport access

Dental discount 20%

Private health insurance discount

Job summary

ForHealth Group is seeking a Gladstone Medical Receptionist for our Kedron urgent care practice to provide high-quality customer service and manage a busy front desk. You will welcome patients, collect details, schedule appointments, answer calls, and support healthcare professionals with general administration.

The role emphasizes excellent communication, professional presentation, and the ability to multi-task within a team and independently.

Qualifications

• Exceptional customer service skills with previous customer service experience an advantage.
• Excellent communication skills including a professional and personable telephone manner.
• Detail-oriented and able to multitask in a busy front-desk environment.

Responsibilities

• Greeting patients and welcoming them into our Centre.
• Collecting and entering patient details into the database.
• Scheduling appointments as required.
• Answering telephone calls and enquiries.
• Administration support and other ad hoc duties.

Skills

Customer service

Phone etiquette

Detail oriented

Multi-tasking

Pracsoft

Tools

Pracsoft

Job description

ForHealth Group is seeking a Gladstone Medical Receptionist for our Kedron urgent care practice to provide high-quality customer service and manage a busy front desk. You will welcome patients, collect details, schedule appointments, answer calls, and support healthcare professionals with general administration.

The role emphasizes excellent communication, professional presentation, and the ability to multi-task within a team and independently.