Underwriting Ops Lead & Process Excellence

Liberty Mutual; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Liberty Mutual in Sydney, Australia, seeks an Operations Lead - Third Party to steer the day-to-day underwriting operations, ensuring high quality, robust controls and service performance. You will provide technical leadership to offshore and outsourced teams and drive continuous improvement, data quality and operational resilience.

As a key partner to Underwriting and stakeholders, you will oversee process, system and change initiatives, deliver governance reporting, and coach operations staff

Qualifications

• Significant previous relevant experience in the General (non-Life) Insurance industry.
• Excellent working knowledge of PC based systems such as Outlook, Word, Excel, PowerPoint and database systems.

Responsibilities

• Coordinate day-to-day underwriting operations delivery, ensuring work aligns with service levels and quality standards.
• Act as operational escalation point for complex processing matters and service delivery concerns.
• Lead training and knowledge management for Operations Associates and underwriting support staff.
• Monitor quality assurance trends and coordinate remediation actions.
• Lead or support system changes, process improvements and project work within underwriting operations.

Education

Tertiary qualifications in a related discipline

Job description

Liberty Mutual in Sydney, Australia, seeks an Operations Lead - Third Party to steer the day-to-day underwriting operations, ensuring high quality, robust controls and service performance. You will provide technical leadership to offshore and outsourced teams and drive continuous improvement, data quality and operational resilience.

As a key partner to Underwriting and stakeholders, you will oversee process, system and change initiatives, deliver governance reporting, and coach operations staff