Underwriting Operations Lead

Liberty in Asia Pacific; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Liberty in Asia Pacific seeks an Operations Lead to drive day-to-day underwriting operations delivery, ensuring high quality, robust controls, and superior service performance. The role provides technical leadership and coaching to teams, oversees offshore and outsourced delivery, and leads process and system change initiatives globally.

The successful candidate will partner with underwriting and stakeholders to improve data quality, resilience, and end-to-end efficiency, supporting scalable

Qualifications

• Significant previous relevant experience in the General (non-Life) Insurance industry.
• Excellent working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.
• Tertiary qualifications in a related discipline would be desirable.
• Previous relevant experience in a supervisor capacity desirable

Responsibilities

• Coordinate the day-to-day delivery of underwriting operations activities, ensuring work is prioritised, allocated, and completed in accordance with agreed service levels and quality standards.
• Monitor operational workloads, group inboxes, processing volumes, backlogs, and emerging capacity constraints, escalating material issues as required.
• Act as an operational escalation point for complex processing matters, business exceptions, unresolved debtor issues, and service delivery concerns.
• Review feedback from Underwriting, identify recurring themes and root causes, and coordinate appropriate remediation actions.
• Support the effective execution of underwriting administration processes, including complex processing, submission management, debtor management, reporting, and end-of-period activities.

Skills

Leadership

Coaching

Process improvement

Data quality

Stakeholder engagement

Time management

Communication

Autonomy

Education

Tertiary qualifications

Tools

Outlook

Microsoft Word

Excel

PowerPoint

Database systems

Job description

Liberty in Asia Pacific seeks an Operations Lead to drive day-to-day underwriting operations delivery, ensuring high quality, robust controls, and superior service performance. The role provides technical leadership and coaching to teams, oversees offshore and outsourced delivery, and leads process and system change initiatives globally.

The successful candidate will partner with underwriting and stakeholders to improve data quality, resilience, and end-to-end efficiency, supporting scalable