Surety Underwriting Support Lead, Brisbane

Liberty Mutual Fire Insurance Co.; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. in Brisbane, Australia, is seeking a Surety Underwriting Support Team Lead to supervise underwriting support staff and coordinate operations across Asia Pacific offices.

The role emphasizes process improvement, regulatory compliance, training, and performance management, while building strong relationships with underwriting teams, agents, brokers, and external clients.

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred.
• Minimum of five years of leadership experience managing administrative or operational support teams, with progressive growth and Surety experience preferred.
• Demonstrated ability to lead, develop, and evaluate high-performing teams, including employees located across multiple offices or regions.
• Strong verbal and written communication skills with the ability to convey information clearly, influence stakeholders, and build effective working relationships.
• Ability to work independently, exercise sound judgment, and manage multiple priorities effectively in a fast-paced environment.
• Advanced knowledge of interpreting and applying policies, procedures, and operational guidelines.
• Proven analytical, organizational, and problem-solving skills, with a focus on results and continuous improvement.
• Willingness and ability to travel up to 5% as business needs require.
• Fluent in English and the applicable local language.

Responsibilities

• Supervise, develop, and coach Underwriting Assistants responsible for bond processing, global bond registration, contract bond requests, and administrative support functions.
• Manage workflow distribution, work prioritization, productivity, and performance to support timely and accurate completion of operational activities.
• Monitor operational, quality, and performance standards while supporting internal and external customer service objectives and reporting requirements.
• Ensure adherence to established processes, procedures, policies, and quality standards, while identifying and implementing process and workflow improvements.
• Perform and oversee bond processing transactions, reconciliation activities, and issue resolution to maintain operational accuracy and compliance.
• Partner with leadership and stakeholders to support training, system utilization, operational consistency, and continuous improvement initiatives.
• Monitor producer premium receivables, collaborate with agents and brokers as needed, and escalate collection concerns in accordance with company guidelines.
• Support hiring, onboarding, coaching, employee development, performance evaluations, and career growth planning.
• Prepare, analyze, and distribute operational reports, performance metrics, compliance reporting, and management information to support business decisions.
• Lead or participate in special projects, operational initiatives, and business improvement efforts that enhance service, efficiency, and organizational effectiveness.
• Maintain compliance with regulatory requirements and internal policies.
• Demonstrating behavior at all times in line with the Liberty core values.
• Leadership, coaching, and employee development capabilities.
• Clear verbal and written communication.

Skills

Leadership experience

Team development

Communication skills

Analytical thinking

Problem-solving

Time management

Policy interpretation

Travel readiness

Fluent English

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Fire Insurance Co. in Brisbane, Australia, is seeking a Surety Underwriting Support Team Lead to supervise underwriting support staff and coordinate operations across Asia Pacific offices.

The role emphasizes process improvement, regulatory compliance, training, and performance management, while building strong relationships with underwriting teams, agents, brokers, and external clients.