Asia-Pacific Surety Underwriting Lead

Liberty in Asia Pacific; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Liberty in Asia Pacific is seeking a Surety Underwriting Support Team Lead to supervise the underwriting support staff across Asia Pac offices. The role focuses on developing, coaching, and aligning operations with quality and regulatory standards, while partnering with leaders to drive performance and continuous improvement.

The ideal candidate has five+ years of leadership experience in administrative or operational support, preferably in Surety, with strong communication and travel

Qualifications

• Bachelor's degree or equivalent required.
• Five years of leadership experience managing admin/operational teams.
• Surety experience preferred; cross-office leadership.
• Strong written and verbal communication.

Responsibilities

• Supervise, develop, and coach Underwriting Assistants responsible for bond processing, global bond registration, contract bond requests, and administrative support functions.
• Manage workflow distribution, work prioritization, productivity, and performance to support timely and accurate completion of operational activities.
• Monitor operational, quality, and performance standards while supporting internal and external customer service objectives and reporting requirements.
• Ensure adherence to established processes, procedures, policies, and quality standards, while identifying and implementing process and workflow improvements.
• Perform and oversee bond processing transactions, reconciliation activities, and issue resolution to maintain operational accuracy and compliance.
• Partner with leadership and stakeholders to support training, system utilization, operational consistency, and continuous improvement initiatives.
• Monitor producer premium receivables, collaborate with agents and brokers as needed, and elevate collection concerns in accordance with company guidelines.
• Support hiring, onboarding, coaching, employee development, performance evaluations, and career growth planning.
• Prepare, analyze, and distribute operational reports, performance metrics, compliance reporting, and management information to support business decisions.
• Lead or participate in special projects, operational initiatives, and business improvement efforts that enhance service, efficiency, and organizational effectiveness.
• Maintain compliance with regulatory requirements and internal policies.
• Demonstrating behavior at all times in line with the Liberty core values.
• Leadership, coaching, and employee development
• Clear verbal and written communication
• Stakeholder influence and relationship building
• Sound judgment and independent decision-making
• Analytical thinking, organization, and problem-solving
• Managing multiple priorities in a fast-paced environment
• Interpreting and applying policies, procedures, and operational guidelines
• Driving results, operational consistency, and continuous improvement

Skills

Leadership

People management

Communication

Analytical thinking

Problem solving

Stakeholder management

Multi-office coordination

Travel

Fluent English

Decision making

Education

Bachelor's degree

Job description

Liberty in Asia Pacific is seeking a Surety Underwriting Support Team Lead to supervise the underwriting support staff across Asia Pac offices. The role focuses on developing, coaching, and aligning operations with quality and regulatory standards, while partnering with leaders to drive performance and continuous improvement.

The ideal candidate has five+ years of leadership experience in administrative or operational support, preferably in Surety, with strong communication and travel