Surety Underwriting Support Lead — Team Coaching & Ops

Liberty Specialty Markets; Brisbane; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Liberty Specialty Markets is seeking a Surety Underwriting Support Team Lead in Brisbane, Australia. The role supervises underwriting support staff across Asia Pac offices, driving quality, profitability, and compliance while developing talent and managing performance.

You will guide training, system use, and process improvements, plus collaborate with agents, brokers, and internal partners to ensure efficient bond processing and service excellence.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience preferred.
• Minimum of five years of leadership experience managing administrative or operational support teams, with progressive growth and Surety experience preferred.
• Demonstrated ability to lead, develop, and evaluate high-performing teams, including employees located across multiple offices or regions.
• Strong verbal and written communication skills, with the ability to convey information clearly, influence stakeholders, and build effective working relationships.
• Ability to work independently, exercise sound judgment, and manage multiple priorities effectively in a fast-paced environment.
• Advanced knowledge of interpreting and applying policies, procedures, and operational guidelines.
• Proven analytical, organizational, and problem-solving skills, with a focus on results and continuous improvement.
• Strong leadership, coaching, and employee development capabilities.
• Willingness and ability to travel up to 5% as business needs require.
• Fluent in English and the applicable local language.

Responsibilities

• Supervise, develop, and coach Underwriting Assistants responsible for bond processing and administrative support.
• Manage workflow distribution, prioritization, productivity, and performance for timely operations.
• Monitor quality and performance standards, supporting service objectives and reporting.
• Ensure adherence to processes, policies, and standards while identifying improvements.
• Perform and oversee bond processing transactions, reconciliations, and issue resolution.
• Partner with leadership to support training, system utilization, and continuous improvement.
• Monitor producer premium receivables and escalate collection concerns as needed.
• Support hiring, onboarding, coaching, and career development.
• Prepare and distribute operational and compliance reports for decision-making.
• Lead or participate in special projects and business improvements.
• Maintain regulatory and internal policy compliance.
• Demonstrate Liberty core values and professional conduct.

Skills

Leadership

Communication

Stakeholder management

Team development

Problem solving

Education

Bachelor’s degree

Job description

Liberty Specialty Markets is seeking a Surety Underwriting Support Team Lead in Brisbane, Australia. The role supervises underwriting support staff across Asia Pac offices, driving quality, profitability, and compliance while developing talent and managing performance.

You will guide training, system use, and process improvements, plus collaborate with agents, brokers, and internal partners to ensure efficient bond processing and service excellence.