Underwriter

Succession Partners Pty Ltd; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Job summary

Scenic Voyages Travel seeks an e-business Underwriting Assistant to support the e-business team, liaising with Underwriters, Product Leads, IT, brokers, and external stakeholders. You will provide administrative and first-level broker support across online portal platforms and help manage registrations and inquiries.

This role requires 1+ years in admin or customer-facing roles, excellent communication, and proficiency with Microsoft Office.

Qualifications

• HSC or equivalent qualification.
• 1+ years admin or retail customer-facing experience.
• Excellent communication with strong telephone handling.
• Ability to manage high-volume workload.
• Ability to identify and describe technical issues.
• Good working knowledge of Microsoft Office.

Responsibilities

• Provide administrative and first-level broker support for E-Business platforms (bindIT, SCTP).
• Manage broker portal registrations, user access requests, transfers and account maintenance.
• Respond to broker and stakeholder inquiries via phone, email, and portal mailboxes.
• Support lead management, including follow-up and conversion of opportunities.
• Maintain broker and portal data ensuring accuracy and integrity.
• Produce policy documentation, reports and other business correspondence.

Skills

Communication skills

Telephone handling

High‑volume workload

Technical issue identification

MS Office proficiency

Education

HSC

Tools

Microsoft Office

Job description

e-business Underwriting Assistant

Role Overview: As part of the e-business team, the e-business Underwriting Assistant will liaise with Underwriters, Product Leads, IT and external stakeholders including brokers, buyer groups, network operation units and Steadfast in order to provide technical and administrative support across Berkley’s online portal business.

Key Responsibilities

• Provide administrative and first-level broker support for E-Business platforms, including bindIT and SCTP.
• Manage broker portal registrations, user access requests, transfers, and account maintenance.
• Respond to broker and stakeholder enquiries via phone, email, and portal mailboxes.
• Support lead management activities, including follow-up and conversion of qualified opportunities.
• Maintain broker, portal, and allocation data to ensure accuracy and integrity.
• Produce policy documentation, reports, and other business correspondence as required.
• Coordinate transfer processing and broker migration activities.
• Liaise with internal and external stakeholders to deliver high levels of customer service.
• Identify and implement process improvement opportunities to enhance operational efficiency.
• Support system enhancements, testing, and continuous improvement initiatives across E-Business platforms.
• Work collaboratively with the E-Business team to drive adoption and optimisation of digital trading solutions.

The Candidate - Skills, Qualifications & Experience

Qualifications:

• HSC
• Minimum 1+ years admin or retail customer facing experience
• Excellent communication skills with outstanding telephone call handling capability
• Ability to handle high volume workload
• Ability to identify and describe technical issues
• Good working knowledge of Microsoft Office

Desired:

• Certificate in administration or related business study (preferred)
• Insurance industry experience (advantageous)

The successful applicant will be provided with a competitive remuneration and benefits package and an excellent platform for growth and development.

Apply in confidence with CV and covering letter.

***NO AGENCIES***

Your Gateway to a Rewarding Career in Travel!

Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Travel Agent/Advisor to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.