e-business Underwriting Assistant

Berkley; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Learning & development

Internal career progression

Job summary

Berkley Insurance Australia is seeking an e-business Underwriting Assistant to provide administrative and first-level broker support for our E-Business platforms. You will manage portal registrations, respond to enquiries, and maintain data accuracy across broker, portal, and allocation records.

The role requires 1+ years admin or retail customer-facing experience, strong communication, and proficiency with Microsoft Office.

Qualifications

• Essential: HSC
• Essential: Minimum 1+ years admin or retail customer facing experience
• Essential: Excellent communication skills with outstanding telephone call handling capability
• Essential: Ability to handle high volume workload
• Essential: Ability to identify and describe technical issues
• Essential: Good working knowledge of Microsoft Office

Responsibilities

• Provide administrative and first-level broker support for E-Business platforms, including bindIT and SCTP.
• Manage broker portal registrations, user access requests, transfers, and account maintenance.
• Respond to broker and stakeholder enquiries via phone, email, and portal mailboxes.
• Support lead management activities, including follow-up and conversion of qualified opportunities.
• Maintain broker, portal, and allocation data to ensure accuracy and integrity.
• Produce policy documentation, reports, and other business correspondence as required.
• Coordinate transfer processing and broker migration activities.
• Liaise with internal and external stakeholders to deliver high levels of customer service.
• Identify and implement process improvement opportunities to enhance operational efficiency.
• Support system enhancements, testing, and continuous improvement initiatives across E-Business platforms.
• Work collaboratively with the E-Business team to drive adoption and optimisation of digital trading solutions.

Skills

Administrative support

Telephone handling

Microsoft Office

Customer service

Education

HSC

Certificate in administration

Tools

bindIT

SCTP

Job description

Company Details

The Company

Fortune 500 Company. General Insurer. Fast growing, dynamic organisation, dedicated to the development of its people.

Our organisation is actively committed to Innovation. Team members throughout our business live the Innovation Behaviours. This fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created as we strive for better outcome.

Want to know more about Berkley Insurance Australia

https://berkleyinaus.com.au/

Everything Counts. Everyone Matters.

The Role

The Role

As part of the e-business team, the e-business Underwriting Assistant will liaise with Underwriters, Product Leads, IT and external stakeholders including brokers, buyer groups, network operation units and Steadfast in order to provide technical and administrative support across Berkley’s online portal business.

• High energy learning and development environment
• Grow your career with a growing award-winning insurer that promotes from within

Key Responsibilities

• Provide administrative and first-level broker support for E-Business platforms, including bindIT and SCTP.
• Manage broker portal registrations, user access requests, transfers, and account maintenance.
• Respond to broker and stakeholder enquiries via phone, email, and portal mailboxes.
• Support lead management activities, including follow-up and conversion of qualified opportunities.
• Maintain broker, portal, and allocation data to ensure accuracy and integrity.
• Produce policy documentation, reports, and other business correspondence as required.
• Coordinate transfer processing and broker migration activities.
• Liaise with internal and external stakeholders to deliver high levels of customer service.
• Identify and implement process improvement opportunities to enhance operational efficiency.
• Support system enhancements, testing, and continuous improvement initiatives across E-Business platforms.
• Work collaboratively with the E-Business team to drive adoption and optimisation of digital trading solutions.

The Candidate - Skills, Qualifications & Experience

Qualifications:

Essential;

• HSC
• Minimum 1+ years admin or retail customer facing experience
• Excellent communication skills with outstandingtelephone call handling capability
• Ability to handle high volume workload
• Ability to identify and describe technical issues
• Good working knowledge of Microsoft Office

Desired;

• Certificate in administration or related business study (preferred)
• Insurance industry experience (advantageous)

The successful applicant will be provided with a competitive remuneration and benefits package and an excellent platform for growth and development.