E-Business Underwriting & Operations Associate

Succession Partners Pty Ltd; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Job summary

Scenic Voyages Travel seeks an e-business Underwriting Assistant to support the e-business team, liaising with Underwriters, Product Leads, IT, brokers, and external stakeholders. You will provide administrative and first-level broker support across online portal platforms and help manage registrations and inquiries.

This role requires 1+ years in admin or customer-facing roles, excellent communication, and proficiency with Microsoft Office.

Qualifications

• HSC or equivalent qualification.
• 1+ years admin or retail customer-facing experience.
• Excellent communication with strong telephone handling.
• Ability to manage high-volume workload.
• Ability to identify and describe technical issues.
• Good working knowledge of Microsoft Office.

Responsibilities

• Provide administrative and first-level broker support for E-Business platforms (bindIT, SCTP).
• Manage broker portal registrations, user access requests, transfers and account maintenance.
• Respond to broker and stakeholder inquiries via phone, email, and portal mailboxes.
• Support lead management, including follow-up and conversion of opportunities.
• Maintain broker and portal data ensuring accuracy and integrity.
• Produce policy documentation, reports and other business correspondence.

Skills

Communication skills

Telephone handling

High‑volume workload

Technical issue identification

MS Office proficiency

Education

HSC

Tools

Microsoft Office

Job description

Scenic Voyages Travel seeks an e-business Underwriting Assistant to support the e-business team, liaising with Underwriters, Product Leads, IT, brokers, and external stakeholders. You will provide administrative and first-level broker support across online portal platforms and help manage registrations and inquiries.

This role requires 1+ years in admin or customer-facing roles, excellent communication, and proficiency with Microsoft Office.