U Assistant Store Manager

Virgin Active; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Virgin Active membership

Discounted Personal Training

Partner deals

Paid parental leave

Career progression

EAP access

Job summary

Virgin Active is seeking an energetic Assistant Store Manager for U Health Cafe at Bondi Junction to lead the cafe team, drive operations, and create memorable member experiences. You will coach and support staff, ensure smooth daily operations and maintain service excellence in a fast-paced wellness venue.

You will foster a positive culture, manage rosters and stock, and contribute to sales and member satisfaction while supporting recruitment and training of the team.

Qualifications

• Experience leading a cafe, hospitality, quick service restaurant or retail food operation.
• Love coaching and developing teams to do their best work.
• Balance exceptional service with strong commercial outcomes.
• Stay calm under pressure and confidently manage competing priorities.
• Organised, curious and always looking for smarter ways of working.

Responsibilities

• Lead, coach and develop a high-performing cafe team that delivers genuine, memorable service.
• Create a positive and engaging culture where team members feel supported and inspired to grow.
• Oversee day-to-day operations, ensuring the cafe runs smoothly, safely and efficiently.
• Bring structure, pace and attention to detail to a complex day-to-day cafe operation where the expectations are high and the experience needs to feel effortless.
• Manage rostering, labour requirements and daily workflow planning.
• Maintain stock levels, ordering processes and inventory controls.
• Monitor food quality, presentation and service standards to deliver an exceptional experience, every time.
• Support recruitment, onboarding and ongoing training for new and existing team members.
• Drive sales initiatives and spot opportunities to improve commercial performance.
• Manage labour, wastage and stock costs while protecting a premium member experience.
• Partner with the wider club leadership team to create one seamless end-to-end member experience.
• Step into leadership of the cafe when the Store Manager is away.
• Most importantly, you will create a space where members feel welcomed, recognised and cared for, every single day.

Skills

Leadership

People development

Customer service

Hospitality

Team coaching

Job description

• Lead in the heart of Bondi Junction at our flagship Virgin Active club.
• Step into a hands-on full-time leadership opportunity within U Health Cafe.
• Enjoy serious perks, including a complimentary Virgin Active membership, discounted Personal Training + more

All about us

Wellness starts with U. Located inside our flagship Bondi Westfield club, U Health Cafe is where members refuel, connect and take a moment for themselves. We are looking for an energetic and people-focused Assistant Store Manager to help lead our U Health team, support day-to-day operations and create experiences that keep members coming back for more.

There’s never been a better time to join Virgin Active! We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world’s most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we’re building a collection of iconic locations in Sydney and Melbourne.

Your Gig

As Assistant Store Manager, you will be the right hand to the Store Manager and a key leader within the cafe. You’ll coach and support the team, drive operational excellence and help create an environment where both team members and members love to spend time.

• Lead, coach and develop a high-performing cafe team that delivers genuine, memorable service.
• Create a positive and engaging culture where team members feel supported and inspired to grow.
• Oversee day-to-day operations, ensuring the cafe runs smoothly, safely and efficiently.
• Bring structure, pace and attention to detail to a complex day-to-day cafe operation where the expectations are high and the experience needs to feel effortless.
• Manage rostering, labour requirements and daily workflow planning.
• Maintain stock levels, ordering processes and inventory controls.
• Monitor food quality, presentation and service standards to deliver an exceptional experience, every time.
• Support recruitment, onboarding and ongoing training for new and existing team members.
• Drive sales initiatives and spot opportunities to improve commercial performance.
• Manage labour, wastage and stock costs while protecting a premium member experience.
• Partner with the wider club leadership team to create one seamless end-to-end member experience.
• Step into leadership of the cafe when the Store Manager is away.

Most importantly, you will create a space where members feel welcomed, recognised and cared for, every single day.

All about you

You are a hospitality leader who loves developing people and creating brilliant customer experiences. You bring energy, initiative and a genuine passion for wellness, food and people.

You will thrive in this role if you:

• Have experience leading a cafe, hospitality, quick service restaurant or retail food operation.
• Love coaching and developing teams to do their best work.
• Know how to balance exceptional service with strong commercial outcomes.
• Stay calm under pressure and can confidently manage competing priorities.
• Take ownership, follow through and step up when it matters.
• Communicate clearly and build trusted relationships with people from all walks of life.
• Are organised, curious and always looking for smarter ways of working.
• Lead from the front and are not afraid to roll up your sleeves when the cafe gets busy.
• Bring positive energy and genuine enthusiasm for helping others succeed.
• Are excited to grow your career with an iconic wellness brand.

What you'll get from us

• A brand built on a human touch with a playful side.
• A culture that’s all about inspiring people to live an active life.
• A complimentary Virgin Active membership for you.
• Discounted Personal Training.
• Special deals with our retail and lifestyle partners.
• Paid parental leave to spend time with your new little human.
• Ongoing learning, leadership development and career progression opportunities.
• Confidential 24-hour support through our Employee Assistance Program.
• A culture built on wellbeing, belonging and personal growth.
• We like to be normal, not formal.

Join U Health Cafe. Help change people’s lives for the better.