Receptionist

Virgin Active; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free gym membership

Discounted PT

Exclusive retail and service partner |

Paid parental leave

Regular personal and professional dev

Employee assistance program

Non-formal work culture

Job summary

Virgin Active Norwest club in the Hills District is seeking a warm, genuine customer service professional to join our team. This permanent full-time role centers on delivering heartfelt service at every touchpoint, from the warm welcome on arrival to assisting with class bookings and payments, ensuring members feel valued and supported.

Join a premium brand built on a human connection with a playful side, offering benefits such as free gym membership, discounts on personal training, and

Qualifications

Responsibilities

• Greet members and respond to inquiries about classes and bookings.
• Process payments and assist with the bookings process.
• Contribute to a welcoming, personalised member experience at every touchpoint.

Job description

Deliver unforgettable customer service experiences at our premium Norwestclub

Permanent full time gig with an iconic brand built on a human touch with a playful side

Free gym membership, discounted PT, exclusive retail and service partner deals

Who are we?

There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne

Perched on the corner of Norwest Boulevard, our spacious 4,651 sqm Norwest club is your go-to location for work, rest and play in the Hills District. Inside you'll find 5 large studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa and sauna, indoor climbing wall, luxury changeroom amenities, Club-V creche facilities and our Swimsters swim school for the kids, and a bright café for unwinding post-workout.

You'll provide heartfelt service and create personalized moments to deliver an extraordinary customer experience.

You'll leverage your personality to build true community and create an environment where members love spending time.

You'll deliver the customer experience at each touchpoint... from the warm welcome on arrival, to responding to queries about the classes available, through to taking payments and providing support with the bookings process.

You'll be empowered to find ways to give our members that little bit extra... especially when it's unexpected.

All about you

You're warm, honest and genuine with relevant customer service experience.

You love to create meaningful moments for people. Whatever a member needs, whatever a member is looking for, you help them find it.

You get a kick out of creating unexpected experiences which make people go wow!

You're comfortable communicating at all levels and you're authentic when you express yourself. You can be counted on to skilfully respond to feedback and complaints.

You have the flexibility to work a non-traditional schedule and may also have some retail or hospitality sector experience. A+ for you.

What we offer you

• Free gym membership, discounted PT, exclusive retail and service partner deals
• A brand built on a human touch with a playful side
• A culture that's all about inspiring people to live an active life
• A free membership for you (and your buddy) to workout at our clubs
• Discounted personal training
• Special deals with our retail and service partners
• Paid parental leave to spend time with your new little human
• Regular personal and professional development
• Confidential 24-hour support via our employee assistance program
• We like to be normal, not formal

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