Turndown Room Attendant

Accorhotel; Melbourne; Vor Ort; AUD 48.000 - 64.000; Vollzeit

Benefits dieser Stelle

Laundered uniforms

Complimentary hotel stay package on 1-

Worldwide Accor employee benefits

Zusammenfassung

Sofitel Melbourne on Collins is seeking a Turndown Room Attendant to deliver evening turndown service and keep guest rooms impeccably presented for returning guests in a prestigious 5-star environment. You will work with Housekeeping and Front Office teams to uphold luxury standards, respond to guest requests, and maintain cleanliness and presentation throughout the shift.

Flexibility for afternoon and late-evening rosters is required, with opportunities for career development within Sofitel and

Qualifikationen

• Warm and caring personality; previous housekeeping experience is an asset.
• Flexibility to work a rotating roster including afternoons and late evenings.
• Ability to anticipate guest needs and maintain a professional, welcoming demeanor.
• Excellent organizational skills and time management.

Aufgaben

• Complete evening turndown service in suites to 5-star standards.
• Prepare beds and ensure rooms are beautifully presented for return.
• Refresh and replenish guest amenities, towels and supplies.
• Ensure bathrooms and guest areas are clean, immaculate and prepared.
• Conduct detailed checks of guest rooms and report maintenance issues.
• Respond promptly and courteously to guest requests.
• Maintain housekeeping standards throughout the shift.
• Coordinate with Housekeeping and Front Office for a seamless guest experience.
• Follow hotel standards, procedures, and health and safety requirements.

Kenntnisse

Warm and caring personality

Flexibility to rotate shifts

Attention to guest needs

Organizational skills

Jobbeschreibung

Job Description

We are seeking dedicated, detail-oriented, and professional Turndown Room Attendants to join our prestigious 5-star luxury hotel. If you take pride in delivering exceptional standards of cleanliness and guest service, we would love to hear from you. As a Turndown Room Attendant, you will play an important role in ensuring our guests return to a beautifully presented, comfortable and welcoming room each evening. You will take pride in delivering the highest standards of cleanliness, presentation and personalised service synonymous with a luxury hotel experience.

Your responsibilities will include:

• Completing evening turndown service in guest rooms and suites to the highest 5-star standards.
• Preparing beds for the evening and ensuring rooms are beautifully presented for our guests' return.
• Refreshing and replenishing guest amenities, towels and supplies.
• Ensuring bathrooms and guest areas are clean, immaculate and fully prepared.
• Conducting detailed checks of guest rooms and reporting any maintenance issues or guest requests.
• Responding promptly and courteously to guest requests.
• Maintaining excellent housekeeping standards throughout the shift.
• Working closely with the Housekeeping and Front Office teams to ensure a seamless guest experience.
• Following all hotel standards, procedures, health and safety requirements.

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience is an asset
• Flexibility to work a rotating roster and be available to work afternoons and late evenings
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels