Front Office Maestro: Luxury Concierge

Accorhotel; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Build a career with the largest hotel/

Job summary

Sofitel Melbourne on Collins, a luxury hotel in the heart of Melbourne, seeks a Front Office All Rounder to ensure a warm welcome and seamless stay. You will work across all front office functions, handling check-ins, guest inquiries, and concierge services with discretion and professionalism.

Key duties include coordinating with housekeeping and F&B, maintaining records, and assisting during peak periods and night shifts. RSA Victoria compliance is required.

Qualifications

• Previous experience in a luxury hotel or premium hospitality environment.
• Exceptional customer service and communication skills.
• The ability to remain calm and professional under pressure.
• Strong attention to detail and excellent organisational skills.
• Victorian RSA

Responsibilities

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and complaints with confidence and discretion.
• Provide local knowledge and concierge recommendations.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure exceptional guest satisfaction.
• Answer telephone and email enquiries promptly and professionally.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Assist with valet, luggage, and guest services during peak periods when required.
• Support the team across all Front Office operations, including occasional night shifts.

Skills

Exceptional customer service

Communication skills

Calm under pressure

Attention to detail

Organisational skills

RSA Victorian

Job description

Sofitel Melbourne on Collins, a luxury hotel in the heart of Melbourne, seeks a Front Office All Rounder to ensure a warm welcome and seamless stay. You will work across all front office functions, handling check-ins, guest inquiries, and concierge services with discretion and professionalism.

Key duties include coordinating with housekeeping and F&B, maintaining records, and assisting during peak periods and night shifts. RSA Victoria compliance is required.