Evening Turndown Attendant — Luxury Guest Experience

Accorhotel; Melbourne; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Laundered uniforms

Complimentary hotel stay package on 1-

Worldwide Accor employee benefits

Job summary

Sofitel Melbourne on Collins is seeking a Turndown Room Attendant to deliver evening turndown service and keep guest rooms impeccably presented for returning guests in a prestigious 5-star environment. You will work with Housekeeping and Front Office teams to uphold luxury standards, respond to guest requests, and maintain cleanliness and presentation throughout the shift.

Flexibility for afternoon and late-evening rosters is required, with opportunities for career development within Sofitel and

Qualifications

• Warm and caring personality; previous housekeeping experience is an asset.
• Flexibility to work a rotating roster including afternoons and late evenings.
• Ability to anticipate guest needs and maintain a professional, welcoming demeanor.
• Excellent organizational skills and time management.

Responsibilities

• Complete evening turndown service in suites to 5-star standards.
• Prepare beds and ensure rooms are beautifully presented for return.
• Refresh and replenish guest amenities, towels and supplies.
• Ensure bathrooms and guest areas are clean, immaculate and prepared.
• Conduct detailed checks of guest rooms and report maintenance issues.
• Respond promptly and courteously to guest requests.
• Maintain housekeeping standards throughout the shift.
• Coordinate with Housekeeping and Front Office for a seamless guest experience.
• Follow hotel standards, procedures, and health and safety requirements.

Skills

Warm and caring personality

Flexibility to rotate shifts

Attention to guest needs

Organizational skills

Job description

Sofitel Melbourne on Collins is seeking a Turndown Room Attendant to deliver evening turndown service and keep guest rooms impeccably presented for returning guests in a prestigious 5-star environment. You will work with Housekeeping and Front Office teams to uphold luxury standards, respond to guest requests, and maintain cleanliness and presentation throughout the shift.

Flexibility for afternoon and late-evening rosters is required, with opportunities for career development within Sofitel and