Front Office All-Rounder

Accorhotel; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Build a career with the largest hotel/

Job summary

Sofitel Melbourne on Collins, a luxury hotel in the heart of Melbourne, seeks a Front Office All Rounder to ensure a warm welcome and seamless stay. You will work across all front office functions, handling check-ins, guest inquiries, and concierge services with discretion and professionalism.

Key duties include coordinating with housekeeping and F&B, maintaining records, and assisting during peak periods and night shifts. RSA Victoria compliance is required.

Qualifications

• Previous experience in a luxury hotel or premium hospitality environment.
• Exceptional customer service and communication skills.
• The ability to remain calm and professional under pressure.
• Strong attention to detail and excellent organisational skills.
• Victorian RSA

Responsibilities

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and complaints with confidence and discretion.
• Provide local knowledge and concierge recommendations.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure exceptional guest satisfaction.
• Answer telephone and email enquiries promptly and professionally.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Assist with valet, luggage, and guest services during peak periods when required.
• Support the team across all Front Office operations, including occasional night shifts.

Skills

Exceptional customer service

Communication skills

Calm under pressure

Attention to detail

Organisational skills

RSA Victorian

Job description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Job Description

As a Front Office All Rounder, you will play a key role in ensuring every guest receives a warm welcome and seamless stay. You will work across all front office functions.

Key Responsibilities

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and complaints with confidence and discretion.
• Provide local knowledge and concierge recommendations.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure exceptional guest satisfaction.
• Answer telephone and email enquiries promptly and professionally.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Assist with valet, luggage, and guest services during peak periods when required.
• Support the team across all Front Office operations, including occasional night shifts.

Qualifications

• Previous experience in a luxury hotel or premium hospitality environment.
• Exceptional customer service and communication skills.
• The ability to remain calm and professional under pressure.
• Strong attention to detail and excellent organisational skills.
• Victorian RSA

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels