Trusted Advisor Sales Assistant Growth & Training

Mo's Mobiles; Brisbane; On-site; AUD 39,000 - 51,000; Part time

Benefits offered by this job

Hourly rate 28.89–36.81 AUD

Penalty rates after hours

Sales incentives

CARE training and coaching

WOW Factor recognition

Career pathway

Hands-on access to the latest devices

Job summary

Mo’s Mobiles, Vodafone Kippa-Ring, invites applications for a Sales Assistant. You will be the first face our customers meet, acting as a Trusted Advisor to understand needs and match solutions. Training in CARE will be provided for every customer interaction, ensuring a friendly, transparent experience.

You will connect, assess, recommend, and engage to close sales while maintaining accurate records, compliance, and a well-presented store environment.

Qualifications

• A genuine interest in people and problem solving over closing a deal.
• Curiosity about technology and telecommunications.
• Confidence using computers and point-of-sale systems.
• Availability across a retail roster including evenings and weekends.
• Experience in retail or customer service is desirable.

Responsibilities

• Connect with customers within 30 seconds and make them feel valued.
• Assess customers to understand devices, plans and usage.
• Recommend the right plan, handset, accessories and protection.
• Engage to complete the sale with accurate notes and paperwork.
• Sell mobile services, devices, protection and prepaid recharge.
• Explain features, pricing and terms clearly and honestly.
• Complete POS transactions and related admin accurately.
• Record activity notes for every interaction.
• Follow compliance requirements including TCP Code and identity checks.
• Keep the store presentable, replenish stock and support stocktakes.
• Open/close the store, secure cash and reconcile EFT.
• Work safely following WH&S procedures.

Skills

People skills

Tech curiosity

POS proficiency

Retail availability

Customer service

Tools

POS software

Job description

Vodafone Kippa-Ring is part of Mo’s Mobiles, one of Australia’s largest independent Vodafone franchise networks, with around 35 stores nationally. We are guided by one principle: Customer First, People Always. Every person who walks into our store is looked after by a Trusted Advisor — someone who listens first, understands what the customer actually needs, and recommends the right solution with complete transparency. We back that up by looking after our people just as well: real training, real coaching, and a genuine pathway to grow.

About us

Vodafone Kippa-Ring is part of Mo’s Mobiles, one of Australia’s largest independent Vodafone franchise networks, with around 35 stores nationally. We are guided by one principle: Customer First, People Always. Every person who walks into our store is looked after by a Trusted Advisor — someone who listens first, understands what the customer actually needs, and recommends the right solution with complete transparency. We back that up by looking after our people just as well: real training, real coaching, and a genuine pathway to grow.

About the role

As a Sales Assistant you are the first person our customers meet and the face of our store. You are not there to push products — you are there to be a Trusted Advisor who understands what each customer needs and matches them to the right solution. We will train you in CARE, our four-step approach to every customer conversation.

In this role you will:

• CONNECT — welcome every customer within 30 seconds and make them feel genuinely valued

• ASSESS — ask great questions to understand the customer’s device, plan, household and how they really use their service

• RECOMMEND — confidently recommend the right plan, handset, accessories and protection, and be upfront about price and term

• ENGAGE — complete the sale properly so the customer walks out working, with accurate notes and paperwork every time

• Sell mobile phone services, handsets, accessories, protection and prepaid recharge

• Explain product features, plans, pricing and contract terms clearly and honestly

• Complete point-of-sale transactions and the associated administration accurately

• Record accurate activity notes for every customer interaction

• Follow all Mo’s Mobiles, TPG/Vodafone and industry compliance requirements, including identity verification and the Telecommunications Consumer Protections (TCP) Code

• Keep the store presentation-ready, replenish stock and support stocktake

• Open and close the store, secure cash and reconcile EFT

• Work safely and follow WH&S procedures at all times

About you

We hire for attitude and train for skill. You will be a great fit if you have:

• A genuine interest in people — you would rather solve a problem than close a deal

• Curiosity about technology and telecommunications

• Confidence using computers and point-of-sale systems

• Availability across a retail roster, including evenings, weekends and public holidays

• Previous retail or customer service experience (highly desirable, not essential)

What we offer

• Hourly rate of $28.89 – $36.81 depending on employment type and experience

• Penalty rates for evenings after 6pm, weekends and public holidays

• Sales incentives on top of your base rate

• Full CARE sales training, product training and ongoing in-store coaching

• Recognition through our WOW Factor program, which rewards customer experience — not just volume

• A clear career pathway: Sales Consultant → Sales Guru → Store Leader → Manager

• Hands-on access to the latest devices and technology

How to apply

If this sounds like you, apply now via the “apply now” button.

We welcome applications from people of all backgrounds and experiences.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .