Sales Assistant - Mobile and Technology

Mo's Mobiles; Brisbane; On-site; AUD 39,000 - 51,000; Part time

Benefits offered by this job

Hourly rate 28.89–36.81 AUD

Penalty rates after hours

Sales incentives

CARE training and coaching

WOW Factor recognition

Career pathway

Hands-on access to the latest devices

Job summary

Mo’s Mobiles, Vodafone Kippa-Ring, invites applications for a Sales Assistant. You will be the first face our customers meet, acting as a Trusted Advisor to understand needs and match solutions. Training in CARE will be provided for every customer interaction, ensuring a friendly, transparent experience.

You will connect, assess, recommend, and engage to close sales while maintaining accurate records, compliance, and a well-presented store environment.

Qualifications

• A genuine interest in people and problem solving over closing a deal.
• Curiosity about technology and telecommunications.
• Confidence using computers and point-of-sale systems.
• Availability across a retail roster including evenings and weekends.
• Experience in retail or customer service is desirable.

Responsibilities

• Connect with customers within 30 seconds and make them feel valued.
• Assess customers to understand devices, plans and usage.
• Recommend the right plan, handset, accessories and protection.
• Engage to complete the sale with accurate notes and paperwork.
• Sell mobile services, devices, protection and prepaid recharge.
• Explain features, pricing and terms clearly and honestly.
• Complete POS transactions and related admin accurately.
• Record activity notes for every interaction.
• Follow compliance requirements including TCP Code and identity checks.
• Keep the store presentable, replenish stock and support stocktakes.
• Open/close the store, secure cash and reconcile EFT.
• Work safely following WH&S procedures.

Skills

People skills

Tech curiosity

POS proficiency

Retail availability

Customer service

Tools

POS software

Job description

Vodafone Kippa-Ring is part of Mo’s Mobiles, one of Australia’s largest independent Vodafone franchise networks, with around 35 stores nationally. We are guided by one principle: Customer First, People Always. Every person who walks into our store is looked after by a Trusted Advisor — someone who listens first, understands what the customer actually needs, and recommends the right solution with complete transparency. We back that up by looking after our people just as well: real training, real coaching, and a genuine pathway to grow.

About us

Vodafone Kippa-Ring is part of Mo’s Mobiles, one of Australia’s largest independent Vodafone franchise networks, with around 35 stores nationally. We are guided by one principle: Customer First, People Always. Every person who walks into our store is looked after by a Trusted Advisor — someone who listens first, understands what the customer actually needs, and recommends the right solution with complete transparency. We back that up by looking after our people just as well: real training, real coaching, and a genuine pathway to grow.

About the role

As a Sales Assistant you are the first person our customers meet and the face of our store. You are not there to push products — you are there to be a Trusted Advisor who understands what each customer needs and matches them to the right solution. We will train you in CARE, our four-step approach to every customer conversation.

In this role you will:

• CONNECT — welcome every customer within 30 seconds and make them feel genuinely valued

• ASSESS — ask great questions to understand the customer’s device, plan, household and how they really use their service

• RECOMMEND — confidently recommend the right plan, handset, accessories and protection, and be upfront about price and term

• ENGAGE — complete the sale properly so the customer walks out working, with accurate notes and paperwork every time

• Sell mobile phone services, handsets, accessories, protection and prepaid recharge

• Explain product features, plans, pricing and contract terms clearly and honestly

• Complete point-of-sale transactions and the associated administration accurately

• Record accurate activity notes for every customer interaction

• Follow all Mo’s Mobiles, TPG/Vodafone and industry compliance requirements, including identity verification and the Telecommunications Consumer Protections (TCP) Code

• Keep the store presentation-ready, replenish stock and support stocktake

• Open and close the store, secure cash and reconcile EFT

• Work safely and follow WH&S procedures at all times

About you

We hire for attitude and train for skill. You will be a great fit if you have:

• A genuine interest in people — you would rather solve a problem than close a deal

• Curiosity about technology and telecommunications

• Confidence using computers and point-of-sale systems

• Availability across a retail roster, including evenings, weekends and public holidays

• Previous retail or customer service experience (highly desirable, not essential)

What we offer

• Hourly rate of $28.89 – $36.81 depending on employment type and experience

• Penalty rates for evenings after 6pm, weekends and public holidays

• Sales incentives on top of your base rate

• Full CARE sales training, product training and ongoing in-store coaching

• Recognition through our WOW Factor program, which rewards customer experience — not just volume

• A clear career pathway: Sales Consultant - Sales Guru - Store Leader - Manager

• Hands-on access to the latest devices and technology

We welcome applications from people of all backgrounds and experiences.