Treatment Coordinator - Dental

Smilogy Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Smilogy is seeking a commercially minded Treatment & Patient Coordinator to own the patient journey from enquiry to treatment, driving bookings, treatment acceptance and growth. This is a hands-on growth role, not a traditional reception, focusing on converting interest into booked and completed treatment.

You will work with clinicians, operations and marketing to maximize patient opportunities, maintain CRM records, and ensure strong diary utilisation across clinics.

Qualifications

• Commercially minded with ownership of leads and patient conversion.
• Experience managing patient enquiries and guiding opportunities through the pipeline.
• Able to work with clinicians, operations and marketing to grow bookings.

Responsibilities

• Respond to new patient enquiries across phone, email and digital channels.
• Guide prospective patients to the right appointment.
• Manage the lead and treatment opportunity pipeline.
• Follow up patients after consultations and treatment plan presentations.
• Explain treatment options, timing and payment arrangements.
• Proactively follow up on unapproved treatment and re-engage past enquiries.

Skills

Commercial mindset

Lead management

Communication skills

Target-driven

Organised

CRM familiarity

Follow-up discipline

Tools

CRM software

Spreadsheets

Reporting tools

Job description

Own the patient journey from enquiry to treatment. A commercially focused dental coordination role driving bookings, treatment acceptance and growth.

Revenue-focused role with genuine ownership of leads and patient conversion

Work directly with clinicians and marketing to grow treatment bookings

Ideal for an experienced dental coordinator who loves people, follow-up and results

About the role

Smilogy is looking for a commercially minded Treatment & Patient Coordinator to take ownership of one of the most important parts of our business: turning patient interest into booked and completed treatment.

This is not a traditional dental reception or administration role.

It is a hands-on growth role responsible for managing patient enquiries, following up treatment opportunities, improving treatment acceptance, filling available appointment capacity and making sure valuable leads do not disappear through lack of follow-up.

You will work closely with our clinicians, operations and marketing teams and take responsibility for the patient journey from the first enquiry through consultation, treatment acceptance and booking.

The goal is simple: create an outstanding patient experience while helping Smilogy grow.

What you will be responsible for

• Responding quickly to new patient enquiries across phone, email and digital channels
• Speaking with prospective patients, understanding what they are looking for and guiding them to the right appointment
• Managing the lead and treatment opportunity pipeline
• Following up patients after consultations and treatment plan presentations
• Helping patients understand treatment options, next steps, timing and payment arrangements
• Proactively following up patients who have not yet proceeded with recommended treatment
• Re-engaging previous enquiries and patients with outstanding treatment
• Ensuring every active opportunity has a clear next action and follow-up date
• Working with clinicians to identify treatment opportunities requiring follow-up
• Monitoring appointment books and helping fill cancellations and unused clinical capacity
• Supporting strong diary utilisation across our clinicians
• Tracking enquiry volumes, appointments, treatment acceptance and conversion
• Working with marketing to understand which campaigns and lead sources are producing results
• Maintaining accurate CRM and practice management records
• Providing visibility over the sales and treatment pipeline to management
• Identifying barriers that are preventing patients from proceeding and helping find practical solutions

There will also be an operational component to the position, including clinician scheduling, coordination and reporting across Smilogy's clinics and other dental services. The existing role already includes responsibility for progressing leads and opportunities, monitoring conversion and improving appointment utilisation.

What success looks like

• Enquiry-to-appointment conversion
• Treatment acceptance
• Value of treatment booked
• Follow-up completion
• Reactivation of existing opportunities
• Reduction in unfilled clinical capacity
• Clinician diary utilisation
• Accuracy and visibility of the treatment pipeline
• Patient experience and communication

The person we are looking for

You are confident talking to people and comfortable having conversations about treatment, cost and decision-making.

You enjoy following things through.

If a patient says, "I need to think about it", your instinct is not to close the file and hope they call back. You understand when and how to follow up professionally and help the patient make a decision.

You will probably be someone who

• Builds rapport quickly
• Communicates confidently on the phone
• Is comfortable working toward targets
• Enjoys sales without being pushyUnderstands the importance of consistent follow-up
• Is organised and able to manage a large number of active opportunities
• Takes ownership rather than waiting to be told what to do
• Notices gaps and opportunities
• Enjoys seeing measurable results
• Works well with clinicians
• Is comfortable with systems, CRM workflows, spreadsheets and reporting
• Has strong attention to detail

Dental experience would be highly regarded.

You may currently be working as a:

Experience with high-value dental treatment such as clear aligners, crowns, veneers, implants or dentures would be particularly valuable.

However, we are equally interested in someone with strong consultative sales and customer service experience who has the right personality and commercial mindset.

About Smilogy

Smilogy is a growing Australian dental business operating private dental clinics alongside aged care and community dental services.

Our private clinics provide a broad range of treatment including general dentistry, clear aligners, crowns, veneers, dentures and cosmetic dentistry.

We are investing in marketing and technology to generate more patient opportunities.

The next step is to make sure we have someone dedicated to converting those opportunities into treatment.

That is where this role comes in.

Why join Smilogy?

This is an opportunity to take ownership of a function rather than simply fill an administrative position.