Travel Team Leader

Travel Trade Recruitment; Sydney; On-site; AUD 47,000 - 78,000; Full time

Benefits offered by this job

Competitive salary package

Staff travel discounts

Training & development opportunities

Collaborative team culture

Job summary

Travel Trade Recruitment is seeking an experienced leader to manage a high-performing reservations team in Sydney, NSW. The role focuses on developing staff, lifting service standards, and ensuring consistent delivery of exceptional travel industry support to agents and clients.

You will oversee operations, drive KPIs, and contribute to recruitment and staff development while maintaining smooth daily workflows in a vibrant travel wholesaler environment.

Qualifications

• Experience leading a reservations or travel sales team.
• Strong coaching and KPI-driven management.
• Excellent customer service and sales capability.
• Proactive problem solving and positive leadership.

Responsibilities

• Lead, coach and develop a team of reservation consultants to deliver outstanding service and meet performance targets
• Oversee daily operations of the reservations team, ensuring smooth workflow and high service standards
• Support sales performance by managing team KPIs, monitoring results, and taking calls where required
• Foster a positive, collaborative, and motivated team environment
• Assist with recruitment, onboarding, and ongoing staff development
• Handle escalated enquiries and provide solutions to complex issues
• Collaborate with peers across the business to ensure consistent service delivery

Skills

Team leadership

Coaching

Customer service

Sales experience

Communication

Job description

Job Description

Travel Trade Recruitment provided pay range

This range is provided by Travel Trade Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$78,000.00/yr - A$78,000.00/yr

Direct message the job poster from Travel Trade Recruitment

Are you an experienced leader within the travel industry looking to take the next step in your career in 2026?

This is an exciting opportunity to join a well-established travel wholesaler where you will lead a high-performing reservations team and help deliver exceptional service to travel agents and their clients.

In this role, you'll lead a reservations team, developing their skills, lifting service standards, and supporting them to meet performance goals while keeping daily operations running smoothly.

What You'll Do:

• Lead, coach and develop a team of reservation consultants to deliver outstanding service and meet performance targets


• Oversee daily operations of the reservations team, ensuring smooth workflow and high service standards


• Support sales performance by managing team KPIs, monitoring results, and taking calls where required


• Foster a positive, collaborative, and motivated team environment


• Assist with recruitment, onboarding, and ongoing staff development


• Handle escalated enquiries and provide solutions to complex issues


• Collaborate with peers across the business to ensure consistent service delivery

What We're Looking For:

• Experience managing a team in the travel or tourism sector


• Strong coaching and people management skills, including setting KPIs and driving performance


• Excellent customer service and sales experience


• Ability to think proactively, solve problems and create a productive, fun, and results-driven workplace


• Strong communication, planning, and organisational skills

Why You'll Love It:

• Competitive Salary Package


• Amazing staff travel discounts and industry perks


• Ongoing training and professional development opportunities


• Inclusive, collaborative, and supportive team culture

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales, Customer Service, and Management

Industries

Travel Arrangements, Hospitality, and Airlines and Aviation

Sydney, New South Wales, Australia 3 days ago