Team Leader - Canberra, ACT

Traveltechessentialist; Canberra; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

OTE $120,000+ (base $80,000 + uncapped

Great Place To Work Australia Newzeal

Equal Opportunity Employer

Staff Discounts

Travel Discounts

Job summary

Flight Centre Travel Group Australia is seeking a Team Leader for Canberra, ACT to lead a team of Travel Consultants, support government travel accounts and drive performance and culture from the ground up.

You will develop high-performing consultants, foster strong client relationships and deliver service excellence in a fast-paced, customer-centric environment across a hybrid work model.

Qualifications

• 5+ years’ experience in the travel industry (corporate or retail).
• Previous leadership or senior Travel Consultant experience.
• Strong GDS expertise, ideally Sabre.
• Proven ability to manage complex itineraries and client relationships.
• Commercially minded with strong communication and problem-solving skills.
• Experience working with KPIs and driving team performance.

Responsibilities

• Lead, coach and develop a high-performing team of Travel Consultants.
• Build strong relationships with Government and corporate clients, driving retention and growth.
• Oversee daily operations, ensuring service excellence, SLA delivery and process compliance.
• Support complex bookings, escalations and technical problem-solving.
• Identify opportunities to improve performance, profitability and customer experience.
• Collaborate with internal stakeholders to deliver seamless service outcomes.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected and supported to thrive.

Skills

Travel industry experience

Leadership experience

GDS expertise

Client relationship management

KPI-driven performance

Tools

Sabre

Job description

Team Leader - Canberra, ACT

Job no: 531873

Brand: FCM

Work type: Full time, Hybrid

Location: Australian Capital Territory

Categories: Sales and Customer Service, Leadership

ABOUT THE OPPORTUNITY

FCM is expanding our Canberra business and we need a new leader at the front. You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up.

This role combines leadership, commercial insight and operational expertise, giving you the opportunity to drive outcomes for both customers and your team.

You will play a pivotal role in developing high-performing Travel Consultants while building strong, long-term client relationships. If you thrive in a fast-paced, customer-centric environment and love seeing others succeed, this is your opportunity to make a real impact.

KEY RESPONSIBILITIES

• Lead, coach and develop a high-performing team of Travel Consultants
• Build strong relationships with Government and corporate clients, driving retention and growth
• Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
• Support complex bookings, escalations and technical problem-solving
• Identify opportunities to improve performance, profitability and customer experience
• Collaborate with internal stakeholders to deliver seamless service outcomes
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected and supported to thrive

EXPERIENCE & QUALIFICATIONS

• 5+ years’ experience in the travel industry (corporate or retail)
• Previous leadership or senior Travel Consultant experience
• Strong GDS expertise, ideally Sabre
• Proven ability to manage complex itineraries and client relationships
• Commercially minded with strong communication and problem-solving skills
• Experience working with KPIs and driving team performance

WHAT YOU'LL ENJOY

• OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + super
• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Development: Individualised Learning & Development pathway options
• Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages
• Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner BUPA, access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026, Sydney in 2027)
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
• Be part of a workplace committed to reconciliation through our Reconciliation Action Plan – we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety and dedicated cultural leave

Applications close:

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.