Team Leader - Canberra, ACT

Flight Centre Travel Group; Canberra; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Inclusive culture

LinkedIn Learning access

Staff discounts

Travel discounts

Career opportunities

Mental health support

Job summary

FCM is expanding our Canberra business and we need a new leader to head the front. You will lead a team of travel experts, supporting Government and corporate accounts, shaping performance and culture from the ground up.

The role requires 5+ years in travel, previous leadership, strong Sabre GDS experience, and a focus on KPI-driven performance, customer experience, and compliant operations. Canberra location, competitive OTE and career progression.

Qualifications

• 5+ years’ experience in travel industry (corporate or retail)
• Previous leadership or senior Travel Consultant experience
• Strong GDS expertise, ideally Sabre
• Proven ability to manage complex itineraries and client relationships
• Commercially minded with strong communication and problem-solving skills
• Experience working with KPIs and driving team performance

Responsibilities

• Lead, coach and develop a high-performing team of Travel Consultants
• Build strong relationships with Government and corporate clients, driving retention and growth
• Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
• Support complex bookings, escalations and technical problem-solving
• Identify opportunities to improve performance, profitability and customer experience
• Collaborate with internal stakeholders to deliver seamless service outcomes
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Skills

Leadership

GDS experience

Client relationship management

KPI-driven performance

Problem solving

Communication

Tools

Sabre

Job description

About The Opportunity

FCM is expanding our Canberra business and we need a new leader at the front. You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up.

Key Responsibilities

• Lead, coach and develop a high-performing team of Travel Consultants
• Build strong relationships with Government and corporate clients, driving retention and growth
• Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
• Support complex bookings, escalations and technical problem-solving
• Identify opportunities to improve performance, profitability and customer experience
• Collaborate with internal stakeholders to deliver seamless service outcomes
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 5+ years’ experience in the travel industry (corporate or retail)
• Previous leadership or senior Travel Consultant experience
• Strong GDS expertise, ideally Sabre
• Proven ability to manage complex itineraries and client relationships
• Commercially minded with strong communication and problem-solving skills
• Experience working with KPIs and driving team performance

What You’ll Enjoy

OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + super

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Development: Individualised Learning & Development pathway options
• Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
• Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026, Sydney in 2027)
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
• Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave