Travel Support Specialist — Flexible Scheduling

hjbtravels; Australia; Hybrid; AUD 42,000 - 63,000; Full time

Benefits offered by this job

Flexible scheduling

Training and support

Growth opportunities

Collaborative environment

Job summary

hjbtravels is seeking a detail-oriented Customer Support Specialist to assist clients in the travel industry, providing guidance throughout the booking process and helping deliver a smooth, positive experience.

You will respond to customer inquiries by phone and email, assist with travel questions and reservations, and maintain clear documentation of interactions while upholding company standards and service quality.

Qualifications

• Strong communication and customer service skills.
• Experience in customer service preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers and online tools.
• Detail-oriented with a solution-focused mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Skills

Communication skills

Customer service

Time management

Job description

hjbtravels is seeking a detail-oriented Customer Support Specialist to assist clients in the travel industry, providing guidance throughout the booking process and helping deliver a smooth, positive experience.

You will respond to customer inquiries by phone and email, assist with travel questions and reservations, and maintain clear documentation of interactions while upholding company standards and service quality.