Customer Service Representative – Travel Industry (Flexible Schedule)

hjbtravels; Douglas Shire; Hybrid; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Training provided

Advancement opportunities

Supportive team

Job summary

hjbtravels in Australia is seeking a reliable Customer Service Representative to support clients in the travel industry. You will handle inquiries, assist with bookings, and ensure a smooth, positive experience for every client.

The role offers flexible scheduling (part-time or full-time), training and ongoing support, and opportunities for advancement within the travel sector. Strong communication and a customer-first mindset are valued in a collaborative, team-oriented environment.

Qualifications

• Strong verbal and written communication.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail with a customer-first mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain professional and courteous communication at all times.
• Follow established company processes and service standards.
• Document customer interactions as needed.

Skills

Communication (verbal)

Communication (written)

Customer service experience

Independent work

Basic computer skills

Travel industry interest

Job description

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

• Handle customer inquiries via phone andemail

• Assist clients with travel questions, reservations, and general support

• Provide accurate information regarding destinations, policies, and procedures

• Maintain professional and courteous communication at all times

• Follow established company processes and service standards

• Document customer interactions as needed

Qualifications:

• Strong verbal and written communication skills

• Customer service experience preferred, but not required

• Ability to work independently and manage time effectively

• Basic computer skills and comfort using online systems

• Attention to detail and a customer-first mindset

• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling options (part-time or full-time)

• Training and ongoing support

• Opportunities for advancement within the travel industry

• Supportive and team-oriented work environment