Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Shire Of Broome; Hybrid; AUD 42,000 - 60,000; Full time

Job summary

Hjbtravels in Australia is seeking a Customer Service Representative in the travel industry who thrives on helping others and delivering high-quality service. You will handle inquiries via phone and email, assist with reservations, and ensure a smooth experience for every client in a flexible scheduling environment.

Ideal candidates have strong communication skills, basic computer literacy, and the ability to work independently.

Qualifications

• Strong verbal and written communication skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail and a customer-first mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Skills

Verbal communication

Written communication

Customer service

Time management

Independence

Basic computer skills

Attention to detail

Interest in travel

Job description

Customer Service Representative – Travel Industry (Flexible Schedule)

Job Description

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities

Handle customer inquiries via phone and email

Assist clients with travel questions, reservations, and general support

• Provide accurate information regarding destinations, policies, and procedures

Maintain professional and courteous communication at all times

Follow established company processes and service standards

Document customer interactions as needed

Qualifications

Strong verbal and written communication skills

Customer service experience preferred, but not required

Ability to work independently and manage time effectively

Basic computer skills and comfort using online systems

Attention to detail and a customer-first mindset

Interest in the travel industry is a plus

What We Offer

Flexible scheduling options (part-time or full-time)

Training and ongoing support

Opportunities for advancement within the travel industry

Supportive and team-oriented work environment