Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Port Douglas; Hybrid; AUD 42,000 - 62,000; Part time

Benefits offered by this job

Flexible scheduling options

Training and ongoing support

Opportunities for advancement

Job summary

A travel company is seeking a reliable Customer Service Representative to assist clients with travel-related inquiries and bookings. The role requires strong communication skills and attention to detail, while offering flexible scheduling options for part-time or full-time work. Candidates will join a supportive team and have opportunities for advancement within the travel industry. Basic computer skills and a customer-first mindset are essential for this position.

Qualifications

• Strong verbal and written communication skills are essential.
• Customer service experience preferred but not required.
• Candidates should be able to manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail and a customer-first mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email.
• Assist clients with travel questions and reservations.
• Provide accurate information regarding destinations and policies.
• Maintain professional and courteous communication at all times.
• Follow established company processes and service standards.
• Document customer interactions as needed.

Skills

Strong verbal and written communication skills

Customer service experience

Ability to work independently

Basic computer skills

Attention to detail

Interest in the travel industry

Job description

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Qualifications:

• Strong verbal and written communication skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Basic computer skills and comfort using online systems
• Attention to detail and a customer-first mindset
• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling options (part-time or full-time)
• Training and ongoing support
• Opportunities for advancement within the travel industry
• Supportive and team-oriented work environment