Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Melbourne; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible scheduling options

Training and ongoing support

Opportunities for advancement

Job summary

A travel service company in Melbourne is seeking a Customer Service Representative to assist customers with travel inquiries and booking support. The ideal candidate should possess strong communication skills and a customer-first mindset. This position offers flexible scheduling and opportunities for growth within the travel industry. Experience in customer service is preferred, but not mandatory. Join a supportive team aimed at delivering high-quality service to clients.

Qualifications

• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email.
• Assist clients with travel questions and reservations.
• Provide accurate information regarding destinations and policies.
• Document customer interactions as needed.

Skills

Strong verbal and written communication skills

Attention to detail

Customer-first mindset

Tools

Basic computer skills

Job description

Job Description

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities

• Handle customer inquiries via phone andemail

• Assist clients with travel questions, reservations, and general support

• Provide accurate information regarding destinations, policies, and procedures

• Maintain professional and courteous communication at all times

• Follow established company processes and service standards

• Document customer interactions as needed

Qualifications

• Strong verbal and written communication skills

• Customer service experience preferred, but not required

• Ability to work independently and manage time effectively

• Basic computer skills and comfort using online systems

• Attention to detail and a customer-first mindset

• Interest in the travel industry is a plus

What We Offer

• Flexible scheduling options (part-time or full-time)

• Training and ongoing support

• Opportunities for advancement within the travel industry

• Supportive and team-oriented work environment