Travel Reservations Specialist — Upsell & Service Expert

Journey Beyond; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

An extensive onboarding and training

Generous discounts on Journey Beyond旅行

Study Assistance Policy

Employee Referral Policy

Parental Leave program

Purchased Leave policy

Employee Assistance Program

Discounts on Journey Beyond merchandis

Flexible working environment

Job summary

Journey Beyond is seeking a Reservations Consultant to manage bookings for Grand Pacific Tours in Australia. You will handle incoming calls, convert enquiries into reservations, and upsell relevant packages and services, while maintaining accurate guest data across systems.

The role requires 2–3 years in reservations or travel, strong communication, and data-entry accuracy, with MS Word, Excel, and Outlook proficiency. A Hospitality-related Diploma is highly regarded.

Qualifications

• 2–3 years experience in reservations, sales, travel, hotel front office or customer service.
• Demonstrated sales experience with the ability to convert enquiries and achieve sales or revenue outcomes.
• Strong communication and customer service skills, including effective questioning and active listening.
• Confidence recommending relevant upgrades, packages and additional services through upselling and cross-selling.
• Accurate data entry skills and the ability to follow established processes and procedures.

Responsibilities

• Provide outstanding customer service across all prospective and current customer interactions.
• Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations.
• Promote relevant products and experiences through proactive upselling and cross‑selling.
• Accurately create, update and manage reservations, payments and customer information across multiple systems.
• Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations.
• Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
• Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes.

Skills

Customer service

Sales conversion

Communication

Active listening

Data entry

Education

Diploma in Hospitality/Travel/Tourism/Business

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Journey Beyond is seeking a Reservations Consultant to manage bookings for Grand Pacific Tours in Australia. You will handle incoming calls, convert enquiries into reservations, and upsell relevant packages and services, while maintaining accurate guest data across systems.

The role requires 2–3 years in reservations or travel, strong communication, and data-entry accuracy, with MS Word, Excel, and Outlook proficiency. A Hospitality-related Diploma is highly regarded.