Travel Reservations Specialist: Flexible Hours & Discounts

Journey Beyond; Victoria; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Onboarding and training

Travel discounts

Study assistance

Employee referral program

Parental leave

Purchased leave

Private health discounts

Employee assistance program

Merchandise discounts

Flexible working environment

Job summary

Journey Beyond is seeking a Reservations Consultant to answer incoming calls and manage Grand Pacific Tours bookings. You will convert enquiries into confirmed reservations, upsell upgrades, and coordinate guest arrangements across multiple systems.

The role requires 2–3 years in reservations or related fields, strong communication, and a professional diploma. Flexible working environment and staff travel discounts are offered.

Qualifications

• 2–3 years experience in reservations, sales, travel, hotel front office or customer service.
• Demonstrated sales experience, with the ability to convert enquiries and achieve sales or revenue outcomes.
• Strong communication and customer service skills, including effective questioning and active listening.
• Confidence recommending relevant upgrades, packages and additional services through upselling and cross-selling.
• Accurate data entry skills and the ability to follow established processes and procedures.
• Proficiency in Microsoft Word, Excel and Outlook.
• A Diploma in Hospitality, Travel, Tourism, Business or a related field (highly regarded).

Responsibilities

• Provide outstanding customer service across all prospective and current customer interactions.
• Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations.
• Promote relevant products and experiences through proactive upselling and cross-selling.
• Accurately create, update and manage reservations, payments and customer information across multiple systems.
• Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations.
• Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
• Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes.

Skills

Customer service

Sales

Communication

Upselling

Data entry

MS Word

MS Excel

Outlook

Education

Diploma in Hospitality/Travel/Tourism/Business

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Journey Beyond is seeking a Reservations Consultant to answer incoming calls and manage Grand Pacific Tours bookings. You will convert enquiries into confirmed reservations, upsell upgrades, and coordinate guest arrangements across multiple systems.

The role requires 2–3 years in reservations or related fields, strong communication, and a professional diploma. Flexible working environment and staff travel discounts are offered.